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(Requesting Help) | Having 403 Forbidden Error | mail.example.com is showing as my homepage.

MrOwlSky
Hello everyone! I'm new to CPANEL and WHM, and I'm running into a strange issue I don't know how to resolve. Question: Some reason when I go to my website homepage https://mail.domain.com it shows my regular homepage. Why is mail.svscraft.com considered my homepage, but my actual homepage is giving me an error? Details: I've installed CPANEL/WHM on a VPS using Centos 7. I'm using Cloudflare as my primary domain register. I have attached screenshots to this forum posting to show my current settings.

Comments

18 comments

Date Votes
  • cPanelAnthony
    Hello! Please avoid providing domain names and IP addresses as they are considered sensitive information. Could you try tailing the Apache error log while generating one of these 403 errors? This should get us more information regarding why these errors occur. tail -f /etc/apache2/logs/error_log
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  • MrOwlSky
    Hello! Please avoid providing domain names and IP addresses as they are considered sensitive information. Could you try tailing the Apache error log while generating one of these 403 errors? This should get us more information regarding why these errors occur. tail -f /etc/apache2/logs/error_log

    Thank you! Here is the error listed below: [SPOILER="Error Log"> [Tue Nov 30 03:44:22.335001 2021] [:notice] [pid 13802] ModSecurity: LIBXML compiled version="2.9.7" [Tue Nov 30 03:44:22.335003 2021] [:notice] [pid 13802] ModSecurity: Status engine is currently disabled, enable it by set SecStatusEngine to On. [Tue Nov 30 03:44:22.365482 2021] [:notice] [pid 13805] mod_ruid2/0.9.8 enabled [Tue Nov 30 03:44:22.368180 2021] [mpm_prefork:notice] [pid 13805] AH00163: Apache/2.4.51 (cPanel) OpenSSL/1.1.1l mod_bwlimited/1.4 configured -- resuming normal operations [Tue Nov 30 03:44:22.368205 2021] [core:notice] [pid 13805] AH00094: Command line: '/usr/sbin/httpd' [Tue Nov 30 04:43:14.293775 2021] [core:crit] [pid 15921] (13)Permission denied: [client :39006] AH00529: /home/username/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/username/public_html/' is executable [Tue Nov 30 04:43:14.317646 2021] [core:crit] [pid 13813] (13)Permission denied: [client :39012] AH00529: /home/username/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/username/public_html/' is executable [Tue Nov 30 05:09:37.470683 2021] [core:crit] [pid 13812] (13)Permission denied: [client 185.189.182.234:33498] AH00529: /home/username/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/svscraft/public_html/' is executable [Tue Nov 30 07:17:06.501735 2021] [core:error] [pid 13809] [client :52286] AH10244: invalid URI path (/cgi-bin/.%2e/.%2e/.%2e/.%2e/bin/sh) [Tue Nov 30 07:21:10.041893 2021] [cgi:error] [pid 13811] [client :28607] AH02811: script not found or unable to stat: /var/www/html/setup.cgi Note, it says "/home/svscraft/public_html/.htaccess pcfg_openfile: unable to check htaccess file" I don't have any .htaccess files inside that file path location.
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  • cPanelAnthony
    Hello! Since the .htaccess is a hidden file, you might see it. Can you get a reading if you run the following command while replacing "username" with the cPanel user? stat /home/username/public_html/.htaccess
    If so, can you provide me the output while censoring the username? Also, please keep usernames and IP addresses censored as it is sensitive information.
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  • MrOwlSky
    I've tried using the file manager to "show hidden files" and it doesn't have an htaccess file at all. I used the root access via terminal and it also shows no htaccess file. Stat results: [{UserNameHidden}@vps ~]# sudo stat /home/{UserNameHidden}/public_html/.htaccess stat: cannot stat "/home/{UserNameHidden}/public_html/.htaccess": No such file or directory [{UserNameHidden}@vps ~]# stat /home/{UserNameHidden}/public_html/.htaccess stat: cannot stat "/home/{UserNameHidden}/public_html/.htaccess": No such file or directory
    Find results: [{UserNameHidden}@vps ~]# sudo find / -name .htaccess /usr/local/cpanel/base/3rdparty/roundcube/config/.htaccess /usr/local/cpanel/base/3rdparty/roundcube/logs/.htaccess /usr/local/cpanel/base/3rdparty/roundcube/public_html/.htaccess /usr/local/cpanel/base/3rdparty/roundcube/temp/.htaccess /usr/local/cpanel/base/3rdparty/roundcube/.htaccess /usr/local/cpanel/base/horde/content/.htaccess /usr/local/cpanel/base/horde/content/config/.htaccess /usr/local/cpanel/base/horde/content/lib/.htaccess /usr/local/cpanel/base/horde/.htaccess /usr/local/cpanel/base/horde/config/.htaccess /usr/local/cpanel/base/horde/lib/.htaccess /usr/local/cpanel/base/horde/locale/.htaccess /usr/local/cpanel/base/horde/rpc/.htaccess /usr/local/cpanel/base/horde/templates/.htaccess /usr/local/cpanel/base/horde/imp/config/.htaccess /usr/local/cpanel/base/horde/imp/lib/.htaccess /usr/local/cpanel/base/horde/imp/locale/.htaccess /usr/local/cpanel/base/horde/imp/templates/.htaccess /usr/local/cpanel/base/horde/nag/config/.htaccess /usr/local/cpanel/base/horde/nag/lib/.htaccess /usr/local/cpanel/base/horde/nag/locale/.htaccess /usr/local/cpanel/base/horde/nag/templates/.htaccess /usr/local/cpanel/base/horde/ingo/config/.htaccess /usr/local/cpanel/base/horde/ingo/lib/.htaccess /usr/local/cpanel/base/horde/ingo/locale/.htaccess /usr/local/cpanel/base/horde/ingo/templates/.htaccess /usr/local/cpanel/base/horde/mnemo/config/.htaccess /usr/local/cpanel/base/horde/mnemo/lib/.htaccess /usr/local/cpanel/base/horde/mnemo/locale/.htaccess /usr/local/cpanel/base/horde/mnemo/templates/.htaccess /usr/local/cpanel/base/horde/kronolith/config/.htaccess /usr/local/cpanel/base/horde/kronolith/feed/.htaccess /usr/local/cpanel/base/horde/kronolith/lib/.htaccess /usr/local/cpanel/base/horde/kronolith/locale/.htaccess /usr/local/cpanel/base/horde/kronolith/templates/.htaccess /usr/local/cpanel/base/horde/turba/config/.htaccess /usr/local/cpanel/base/horde/turba/lib/.htaccess /usr/local/cpanel/base/horde/turba/locale/.htaccess /usr/local/cpanel/base/horde/turba/templates/.htaccess /usr/local/cpanel/base/horde/timeobjects/config/.htaccess /usr/local/cpanel/base/horde/timeobjects/lib/.htaccess /usr/local/cpanel/base/horde/timeobjects/locale/.htaccess /usr/local/cpanel/base/horde/trean/config/.htaccess /usr/local/cpanel/base/horde/trean/lib/.htaccess /usr/local/cpanel/base/horde/trean/locale/.htaccess /usr/local/cpanel/base/horde/trean/templates/.htaccess /usr/local/cpanel/3rdparty/php/73/lib/php/data/horde/scripts/.htaccess /usr/local/cpanel/3rdparty/php/73/lib/php/data/turba/scripts/.htaccess
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  • cPanelAnthony
    Can you try giving me the stat output of the public_html directory? stat /home/username/public_html
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  • MrOwlSky
    Can you try giving me the stat output of the public_html directory? stat /home/username/public_html

    Here you go. Stat /home/{UserNameHidden}: [{UserNameHidden}@vps ~]# sudo stat /home/{UserNameHidden} File: "/home/{UserNameHidden}" Size: 4096 Blocks: 8 IO Block: 4096 directory Device: 801h/2049d Inode: 54527280 Links: 15 Access: (0711/drwx--x--x) Uid: ( 1001/{UserNameHidden}) Gid: ( 1003/{UserNameHidden}) Context: system_u:object_r:home_root_t:s0 Access: 2021-11-30 00:50:47.220203509 +0000 Modify: 2021-11-29 20:45:03.863632523 +0000 Change: 2021-11-29 20:45:03.863632523 +0000 Birth: -
    Stat /home/{UserNameHidden}/public_html: [{UserNameHidden}@vps ~]# sudo stat /home/{UserNameHidden}/public_html File: "/home/{UserNameHidden}/public_html" Size: 141 Blocks: 0 IO Block: 4096 directory Device: 801h/2049d Inode: 79693793 Links: 7 Access: (0750/drwxr-x---) Uid: ( 1001/{UserNameHidden}) Gid: ( 1003/{UserNameHidden}) Context: system_u:object_r:home_root_t:s0 Access: 2021-11-30 01:44:36.742598411 +0000 Modify: 2021-11-30 01:40:12.993704624 +0000 Change: 2021-11-30 01:40:12.993704624 +0000 Birth: -
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  • cPanelAnthony
    Hello again, To confirm, are the ownerships username/nobody or username/username for the UID and GID?
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  • MrOwlSky
    Hello again, To confirm, are the ownerships username/nobody or username/username for the UID and GID?

    It shows the ownership as username/username
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  • cPanelAnthony
    It shows the ownership as username/username

    Can you try setting them to username/nobody and let me know if this fixes the issue? chown username.nobody /home/username/public_html
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  • MrOwlSky
    Can you try setting them to username/nobody and let me know if this fixes the issue? chown username.nobody /home/username/public_html

    Edited: I changed the name and did a "stat /home/username" and "stat /home/username/public_html" it shows the "Gid: ( 99/ nobody)" has changed but the UID still shows my user name account. I refreshed the page and it still doesn't work. [root@vps ~]# stat /home/username File: "/home/username" Size: 4096 Blocks: 8 IO Block: 4096 directory Device: 801h/2049d Inode: 54527280 Links: 15 Access: (0711/drwx--x--x) Uid: ( 1001/username) Gid: ( 99/ nobody) Context: system_u:object_r:home_root_t:s0 Access: 2021-11-30 00:50:47.220203509 +0000 Modify: 2021-11-29 20:45:03.863632523 +0000 Change: 2021-12-01 16:02:08.307566606 +0000 Birth: - [root@vps ~]# stat /home/username/public_html File: "/home/username/public_html" Size: 141 Blocks: 0 IO Block: 4096 directory Device: 801h/2049d Inode: 79693793 Links: 7 Access: (0750/drwxr-x---) Uid: ( 1001/username) Gid: ( 99/ nobody) Context: system_u:object_r:home_root_t:s0 Access: 2021-11-30 01:44:36.742598411 +0000 Modify: 2021-11-30 01:40:12.993704624 +0000 Change: 2021-12-01 15:58:01.374727201 +0000 Birth: -
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  • cPanelAnthony
    Could you try opening a ticket with cPanel using the link in my signature and provide me with the ID? You can also ask your web hosting provider to open one if needed. Thanks!
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  • MrOwlSky
    Could you try opening a ticket with cPanel using the link in my signature and provide me with the ID? You can also ask your web hosting provider to open one if needed. Thanks!

    Will do now, thanks.
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  • cPanelAnthony
    Will do now, thanks.

    Thanks! Get me the ticket ID if you can.
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  • MrOwlSky
    Thanks! Get me the ticket ID if you can.

    Ticket Number: 94389906
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  • cPanelAnthony
    Thanks! I am following this ticket.
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  • MrOwlSky
    I've still not resolved this error if anyone is willing to help me resolve it via TeamViewer or remotely I'll gladly provide payment.
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  • cPanelAnthony
    Thanks for the update. Perhaps you could check the systems administration resources here.
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  • MrOwlSky
    Thanks for the update. Perhaps you could check the systems administration resources here.
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