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AutoSSL for www. and mail. subdomains

Inspire Digital
Hi, The recent change (Fixed case COBRA-13435) to make AutoSSL not apply ancestor DCV substition for HTTP DCV has had a big impact for us, we're managing 600+ accounts and have been flooded by failed autoSSL renewals notifications. I've been able to solve most of them by disabling the services subdomains which we don't use. But there are still mail. and www. that are automatically created and are not always needed, in our case mail. is never needed, and www. only needed on live sites. So we still receive lots of failed renewals notifications Is there a way to control those subdomains creation in WHM ? I know I can edit the template like mentionned there : but that doesn't solve the 600 existing accounts problem. Thank you

Comments

9 comments

Date Votes
  • cPanelAnthony
    Hello! I believe the following might help you.
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  • frederickgzmn
    Hi, Same issue here, i applied the changed your mentioned and i am getting this and domain can't get a SSL: Verifying local authority for 2 domains " No local authority: "mail.xxxxxxxxxx.com" No local authority: "*.xxxxxxxxx.com" No local DNS DCV is necessary. Processing "xxxxxxx""s local DCV results " Analyzing "xxxxxxxxxxx""s DCV results " Impediment: SECURED_DOMAIN_DCV_FAILURE: One or more currently-secured domains failed DCV. The system has completed "xxxxxxxxx""s AutoSSL check.
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  • cPanelAnthony
    Hi, Same issue here, i applied the changed your mentioned and i am getting this and domain can't get a SSL: Verifying local authority for 2 domains " No local authority: "mail.xxxxxxxxxx.com" No local authority: "*.xxxxxxxxx.com" No local DNS DCV is necessary. Processing "xxxxxxx""s local DCV results " Analyzing "xxxxxxxxxxx""s DCV results " Impediment: SECURED_DOMAIN_DCV_FAILURE: One or more currently-secured domains failed DCV. The system has completed "xxxxxxxxx""s AutoSSL check.

    Would you be able to open a support ticket using the link in my signature and provide me with the ticket ID? If you can't do so, your web hosting provider should be able to open a ticket on your behalf.
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  • frederickgzmn
    Here you are: Ticket number: 94392309
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  • cPanelAnthony
    Thanks! I am following this ticket.
    0
  • Inspire Digital
    Hello! I believe the following might help you.
    0
  • cPanelAnthony
    @Inspire Digital There would be no way for you to track it. However, I will make sure to provide relevant updates here.
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  • frederickgzmn
    Any way I can follow this ticket too ? Unsure where to go for that

    Hey mate, here is the solution for me from them, this article created by Ehsan saved us:
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  • Inspire Digital
    Hey mate, here is the solution for me from them, this article created by Ehsan saved us:
    Ah great, that saves me hours of work right there, thank you
    0

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