102 EDGE Version new whm theme
Hi
When I installed the 102 edge version for testing, I saw that the whm theme changed and I didn't like it at all.
Will we be able to use the old whm theme in version 102?
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I don't understand why are you so interested in pissing off the people who pays the cPanel license. It's too difficult to launch this as an option and see if people likes or not beforce enforcing it? Same mistakes that you did with Jupiter. No lesson was learned from that, unfortunately. 0 -
Update - the developers are working on case COBRA-13692 which will do a few things: -increase the number of search results to 10 -make the letters you search matter more (for things like "li" for "List Accounts") -start giving suggestions when you type only two letters (also like "li" for "List Accounts") 0 -
Update - the developers are working on case COBRA-13692 which will do a few things: -increase the number of search results to 10 -make the letters you search matter more (for things like "li" for "List Accounts") -start giving suggestions when you type only two letters (also like "li" for "List Accounts")
I'm all for progress when progress is needed. But yet again you are using us, your customer base, as guinea pigs. The fact that we can NOT revert to the previous WHM theme while you guys fix the current issues with Jupiter WHM is infuriating. May I remind you that we, as cPanel parteners, are responsible for offering support to our clients that we sell cPanel/WHM licenses to? It's even more upsetting that the current STABLE release (100) is not a LTS version, so we can not even delay the forced changing of the theme we use, by swapping from STABLE to LTS at this point. You really DO have to reconsider keeping the current WHM theme (x) so we can swap our clients back to it until you work out the kinks and multiple UX issues with Jupiter.0 -
@Bogdan I. - thanks for that reply. I've sent it over to the UI team just now so they are aware. 0 -
Minor update to my earlier update - they are limiting the list to 7 items from the search menu instead of 10 just due to the physical size that creates. 0 -
@Bogdan I. - I forgot to mention that version 94 is the current LTS, which doesn't have Jupiter, so you could stay on that for a while. However, I would anticipate that 102 becomes the next LTS at some point this year, but that will be after it has been in Stable for a while. So you can still stay on LTS for a bit and not be forced into the new theme just yet. 0 -
Ugh, unable to roll back to the old theme on multiple servers? Great, just great. This theme is just productivity killer, right off the bat. Load Averages on top right were linked to Process Manager, and easily visible at all times. Now? I have to click on one of the randomly added icons to see it. And it's not linked to Process Manager anymore. If I want to get to it, I have to search for it. In a search box that returns some really messed up results. What was wrong with the filter search box on the previous theme? It worked PERFECTLY fine. The navigation menu on the left now is using waaaay too big of a font size for a desktop. I haven't even checked this on mobile (as most of us admins would never use it on mobile to begin with AND the old theme was perfectly usable on mobile as well, so... why did you decide to reinvent the wheel again?). On previous theme I could expand multiple sections, and still see the rest of the section titles showing. In this interface, if I expand a single section it takes up the whole navigation menu (I even have to scroll down in some sections to get to all the items), and forget about seeing / accessing other sections easily. I'm sorry, but this new theme just takes way too many clicks to get to where we need to get while providing a subpar experience compared to the last theme. Send that to your UX developers (along with everyone else's feedback here, which pretty much paints the same picture) and have them look into restoring some of the HIGHLY functional parts of the previous theme, namely the navbar size/fonts and the search/filter menu. Or at least fixing this current one, as it shows limited # of results and doesn't even show half of them properly (doesn't return the results for certain keywords that are obviously in there in terms of navigation items). 0 -
@CrazySerb - in a few posts back I mentioned they are working on the keyword issue, so that will get taken care of. Can you let me know a specific process that is taking more clicks than you'd like? 0 -
Why on earth do we suddenly get this new theme shoved down our throats? It's unusable. It really *really* sucks. I don't know who designed it, but it's clearly a design team that has absolutely no clue who their users are and what they use WHM for; clearly not server administrators themselves and didn't bother to consult any either. What an atrocity. Especially the left sidebar that's now first completely absent and once it does appear it's a hard to read piece of garbage. I could have lived with it if this was activated with a "please give feedback" and the option to switch back to the previous theme that was working perfectly fine and looking good "whilst we're working on improving this". But making WHM completely unusable like this without any means to go back to the working theme whilst cPanel is working on completely re-designing this in to an actually working state is absolutely ridiculous. I dread the day customers will be forced to switch as well as it isn't much better on cPanel's end of Jupiter... This is the worst theme ever released by cPanel and I factored in Blue Lagoon and the third-party cPanel XP whilst considering whether or not it is indeed the worst. 0 -
I get that the UX guys think this is fantastic, because they very likely are not hosts or server administrators. They don't know any better. But doesn't anybody at cPanel see this garbage and question it? I assume some people on the cPanel team are still server administrators or hosts and actually use their own product. Did they really think that these changes were positive for the product? I literally do not have a single client who is happy with these changes...not one. 0 -
There should not be a search! There SHOULD be a filter! 0 -
We also miss the filter too. I personally only used the filter and not the search in Paper Lantern. For both cPanel and WHM, it's easier for users to filter so they can see where to find the icons. Now we have to use the browser search to find out what section an icon is. Before we could use the filter. 0 -
I did approve that feature just now and also sent it to our UI team. 0 -
I've been informed the filtering will also be greatly approved. There is a fix in place that is being tested and will be included soon in version 102. 0 -
PLEASE MAKE LOAD AVERAGES STAY ON ALL THE TIME!!!!!!!!!!!!!! we need to keep clicking on the icon to see the load averages, but they only take a snap shot and it's not active. so it might say 23 14 32 then we need to click again to see if it went up or down. not active.. please make this active at least so when we click on the little icon and it drops down its live and shows up the averages. not a snapshot only and we would need to click multiple times to get the drop down to see our servers avgs. please this is a must to have it like like now in 100 and below versions. really bad if they don't fix this 0 -
@Spirogg - I've passed this one along too. 0 -
(Found it in Update Preferences) in the new version of WHM, I do not see where I can change the release tier (LTS, Stable, Release, Current, Edge) on the upgrade page, or select automatic vs manual 0 -
I'm glad you found that! 0 -
I wouldn't use CURRENT, but must switch to Ubuntu, so i can't use Stable . The new theme just sucks. One big problem, the left menu is white on dark background, killing my eyes and i don't see a way to change it. Left menu font size seems very big. On old theme if i collapsed all elements, almost could have everything displayed without touch mouse. Also doesn't help on the new one, that if i expand and choose a link, it has the same color/size/everything like the categories. Old theme had different color/style . I don't really any improvment, so for me is useless. I don't want to work from phone, so i don't care about any responsive arguments . 0 -
@Kobor - thanks for that. There's now way to change the font or background color, but I've passed that along to the team now. 0 -
@Kobor - do you have ideas on what colors you'd prefer, or what you think might work better? Is there a navigation menu in another product that you like better or that you feel provides a better experience? 0 -
My host offers alternatives to cPanel. As much as I'd hate to have to go through the hassle of switching to one of those, if we're forced to switch to Jupiter and not allowed to keep Paper Lantern for at least the next year or two, I'll seriously consider bailing on cPanel. I agree with ALL of the comments here, and while it's nice that cPRex is passing them along to the UI team, there's no guarantee that they'll add back in functionality that they've already stripped away. Not having the ability to display load averages that periodically update is a deal killer. Not giving us the option of keeping Paper Lantern as long as we want/need it as a "classic" choice is a deal killer. Here's hoping that someone can get through to whomever is in charge of this clusterf*** and stop the Titanic from hitting the Jupiter-only iceberg. 0 -
Jupiter is the weakest pethetic design UI I've ever seen. It's plain, boring and just horrible. Switching customers to it and I get emails, why have you changed us to this crap? Did you design this? I very quickly changed them back and emphasised no I didn't design it. (I'm a designer and developer) It's quite frankly embarrassing and makes our hosting company look like amatures. Just a page of boring text... Sorry Cpanel, but this just isn't good enough. Ditching Paper Lanthern for this?! Remember, we pay a high price each month now, it's OUR customers who are using this. Also, highlighting "build a website" and "Wordpress toolkit" on the left, the last thing soe of us want to do is push drag and drop crap! And under "looking for something else" you couldn't make it up.... "Whyt is my website down?".... what are you trying to do to us? I'm furious. I know there are many who raised concerns months ago and it looks like despite the huge price increases you just continue to ignore the feedback from users. 0 -
I have been cPanel / WHM user for years and this recent update is kind of off. Some feedback which I guess would help team understand why old UX was better: - Load Averages: In old version, Top right area had clear information on Load averages and clicking on it would user to Process Manager. This helps to look into the issues in case the load is high. In new version, it's hidden and un-clickable.
- News, Changelog: In old version, Checking latest news and changelog was just a click away, in the new version, I have no idea where it's hidden. This should be either in a sub menu or clearly visible somewhere.
- Search location: In old version, search was neatly on the left side so user understands that it's going to search the left nav items and it's easier to navigate as it's on the same area as nav, no need to move mouse pointer much. In the new one, it's on the opposite side. This is a clear user experience issue. It should be ideally be on the left for ease of use.
- Navigation Menu: In old version, the nav menu had perfect font sizes and clear demarcation of the collapsible menu items, selected nav items etc.. but in the new one, it's gone for a toss. It does not look polished, looks straight out of some default template of CSS boilerplate or something.
- Design language: The design language is very different of the main overall skin and internal sections. Basically, the outer frame is changed and internal sections are left the way they were. Someone should look into it to ensure everything is of same design language.
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Like thousands of others, I will support these comments Are you serious with this crap???? WTF is this cpanel? Why would I want to put something negative like that at the top of a list? Is this editable/removable? 0 -
I would like to add one more thing.. if your a hosting company why would you want your users ti have links to cPanel knowledge base. as another mentioned most of the videos have the paper lantern showing so it would just confuse people and blow up the support channel from the users. there really is no reason to make a change for the looks of things in a theme unless it was broken... or at least ask your customers first and let them vote what they want since we are paying for this service at an increased price... I would not want my customers to have links away from my hosting company taking them to cPanel. that's what our knowledge base is for. we should control what our clients see not cPanel. tyou pay for a service and it should be our deciding what customers can and can't view. please stop messing around with your Customers, im sure lots of them split when the prices increased and changed.. and now its seems your going to get another whiplash of your customers switching to another because of these changes.. Are you not listening to your customers, just raising prices and making changes without consulting with us first? this business model is getting to carried away.. I am also one that is seriously looking to move on and say goodbye because of all the nonsense... plus to say the least, if you got your license from another provider, and not Directly from cPanel - ( whom is still getting paid from you via the provider for your license) you get garbage for support.. only if you pay cPanel directly do you get priority support.. WHAT??? this is insane.. we still are customers paying for it.. and it took 3 days to get a response in support for an issue I was having.. that really is the kicker there... why would I want to pay for cPanel license for my server and then get the shaft when it comes to support.. So now either I just convert my lic through cPanel so I can get Priority support or continue to be the last in line. or move on and say goodby to cPanel and find another provider that cares for the paying customer and gives support at priority level to all the paying customers. im just venting but seriously this is absurd., lately.. 0 -
@Spirogg - cPanel license providers do need to offer some level of service to become a Partner. That doesn't mean they will all be equal, and if you have root access to the server you are still welcome to contact us for support. 0
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