cPanel API Response: Internal Error

mroxidane

• January 02, 2022 04:13

We have integrated WHM with WHMCS but the auto login is not working, We are getting An Error Occurred cPanel API Response: Internal Error (ID 424094926173897) I checked WHMCS setup is completely fine working for other servers, but this server is having something API issue. Can someone give some hint on what could be casuing this issue? We are using hetzner dedicated server with centOS & Cloudlinux 7.9 I tried updating cPanel, rebooting the server etc, but no luck.

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  cPanelAnthony

  • January 04, 2022 17:40

  Hello! Is this the auto-login from WHM to WHMCS? Is there anything in the logs when these errors happen?

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  mroxidane

  • January 05, 2022 12:08

  Hello! Is this the auto-login from WHM to WHMCS? Is there anything in the logs when these errors happen?

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  bellwood

  • January 05, 2022 21:52

  Since the cPanel API threw the error, have you looked at /usr/local/cpanel/logs/error_log

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  mroxidane

  • January 06, 2022 04:13

  Since the cPanel API threw the error, have you looked at /usr/local/cpanel/logs/error_log

  
  Yes I checked but couldn't find relevant logs for the API issue. I also tried updating cPanel WHM but no luck. Is this issue casing somehow from hetzner end? I opened a ticket with them but they refused to assist in Software related issues.

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  cPanelAnthony

  • January 06, 2022 21:40

  Hello again. We can check for a cPanel-side issue if you open a ticket using the link in my signature; or by asking your web hosting provider to open one on your behalf. Provide me the ticket ID if you do. Otherwise, have you considered asking WHMCS support if they have more information as well? Thanks!

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  mroxidane

  • January 08, 2022 14:12

  Hello again. We can check for a cPanel-side issue if you open a ticket using the link in my signature; or by asking your web hosting provider to open one on your behalf. Provide me the ticket ID if you do. Otherwise, have you considered asking WHMCS support if they have more information as well? Thanks!

  
  No issue from WHMCS. But recently we migrated to hetzner dedicated server from a contabo VPS. I think the problem is with the new server but hetzner refused to help us in software issue.

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  cPanelAnthony

  • January 12, 2022 20:30

  Thanks for the update. I am sorry to hear you are getting so much trouble from your host.

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