Cpanel new install fatal error database server

vacancy

January 17, 2022 10:56

Hi When I want to install cpanel on Centos 7.9, after the installation progresses, the following error appears and the installation process fails.

[2022-01-17 11:52:29 -0500] [2771] (DEBUG):   - ssystem [END]
[2022-01-17 11:52:29 -0500] [2771] ( INFO): Completed execution of "/usr/local/cpanel/scripts/check_cpanel_pkgs --fix --no-broken --no-digest" in 46.089 second(s)
[2022-01-17 11:52:29 -0500] [2771] ( INFO): Waiting for MySQL/MariaDB installation to complete
[2022-01-17 11:52:29 -0500] [2771] (FATAL): The background process "SQL Databases and dependent apps" failed with a fatal error: The subprocess reported error number 127 when it ended.
2022-01-17 11:52:29   44 [2173] ( INFO): cPanel is here to help! Our Technical Support team is just a click away at https://support.cpanel.net/ or you can contact Customer Service via email cs@cpanel.net
2022-01-17 11:52:29  118 [2173] (FATAL): The system failed to run the /usr/local/cpanel/scripts/cpanel_initial_install script.

Comments

13 comments

ffeingol

January 17, 2022 16:50
I'm pretty sure that error number 127 is "command not found" (at least in bash). Per the other message, I'd open a cPanel support ticket and have them look at the installation logs.
-1
Jarlisteo

January 17, 2022 19:34
Same problem here, fresh install centos 7
0
medennis

January 17, 2022 22:06
Same here - also fresh centos 7 install (FATAL): The background process "SQL Databases and dependent apps" failed with a fatal error: The subprocess reported error number 127 when it ended.
0
cPanelAnthony

January 17, 2022 22:41
Hello! Could anyone having issues open a ticket using the link in my signature? Please provide the ID once done.
0
mvandemar

January 18, 2022 00:43
Hello! Could anyone having issues open a ticket using the link in my signature? Please provide the ID once done.

@cPanelAnthony Would this be the same error people are getting when updating?
0
quietFinn

January 18, 2022 00:45
I believe it's the same issue, tried to install cPalel with MySQL, failed, then installed cPanel with MariaDB without problems.
-1
vacancy

January 18, 2022 07:00
The problem still persists in the default installation of mysql 5.7. When we re-install by adding the mariadb server from the /root/cpanel_profile/cpanel.config file, the installation is completed.
0
andrew.n

January 18, 2022 07:03
The GPG keys for the new release has been changed. See this for further info: Ubuntu: wget -q -O
0
iScape

January 19, 2022 00:36
Hi, I have run through the insatllation and included updating the mysql GPG key before running the installer but I get the following: [2360] (FATAL): The background process "SQL Databases and dependent apps" filed with a fatal error: the subprocess reported error number 127 when it ended then [1520] (FATAL) the system failed to run the /urs/loca/cpanel/scripts/cpanel_initial_install script # I've run the installer from fresh Centos 7 minimal a dozen times now, with some preconfig changes fora each failure, but now, and not sure where to go from here. Cheers, S.
0
cPanelAnthony

January 19, 2022 15:32
Hi, I have run through the installation and included updating the mysql GPG key before running the installer but I get the following: [2360] (FATAL): The background process "SQL Databases and dependent apps" filed with a fatal error: the subprocess reported error number 127 when it ended then [1520] (FATAL) the system failed to run the /urs/loca/cpanel/scripts/cpanel_initial_install script # I've run the installer from fresh Centos 7 minimal a dozen times now, with some preconfig changes fora each failure, but now, and not sure where to go from here. Cheers, S.

Hello! If the fix from the article doesn't work, please open a ticket using the link in my signature so we can investigate.
0
domaincolony

January 20, 2022 11:23
Had the same issue - I use a USB Stick I configured about 4 weeks ago to install centos 7.9. After about 10 efforts, found you need to run the yum kernel update and rpm -import processes. Looks like the new sh latest is intolerant of older kernels and sql. On its own the rpm - update did not work nor the kernel update - it needed both.
0
monies222

January 20, 2022 19:18
Hi, please i having this issue anytime i try to create whm please i need help serious I have run through the installation and included updating the mysql GPG key before running the installer but I get the following: [2360] (FATAL): The background process "SQL Databases and dependent apps" filed with a fatal error: the subprocess reported error number 127 when it ended then [1520] (FATAL) the system failed to run the /urs/loca/cpanel/scripts/cpanel_initial_install script
0
cPanelAnthony

January 24, 2022 07:35
Hi, please i having this issue anytime i try to create whm please i need help serious I have run through the installation and included updating the mysql GPG key before running the installer but I get the following: [2360] (FATAL): The background process "SQL Databases and dependent apps" filed with a fatal error: the subprocess reported error number 127 when it ended then [1520] (FATAL) the system failed to run the /urs/loca/cpanel/scripts/cpanel_initial_install script

Can you please see the following article and let me know if it helps?
0

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