Recipient discarded
I'm having an issue in the track delivery, emails from 1 specific address are marked as success but then discarded :
Found another old thread with the same issue, Staff member asked for the /var/log/exim_mainlog but there was no more replies that I could follow.
I don't think I can get my /var/log/exim_mainlog since I don't have root access, but already asked host support for it, will update if they deliver it.
On my side there is a blacklist filter, but none matches the address or IP from the person that is sending the email.
What could I check for problems?
Thanks.
| vent: | success |
| User: | user |
| Domain: | mydomain.com |
| From Address: | user2@gmail.com |
| Sender: | recipient@mydomain.com |
| Sent Time: | Jan 20, 2022, 10:44:10 AM |
| Sender Host: | IP |
| Sender IP: | IP |
| Authentication: | dovecot_plain |
| Spam Score: | |
| Recipient: | discarded |
| Delivery User: | discarded |
| Delivery Domain: | |
| Delivered To: | discarded |
| Router: | |
| Transport: | |
| Out Time: | Jan 20, 2022, 10:44:10 AM |
| ID: | 1nAbUC-0001MD-1c |
| Delivery Host: | localhost |
| Delivery IP: | 127.0.0.1 |
| Size: | 6.41 KB |
| Result: | Accepted |
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Hello! It is likely there is some type of filter in place, but we won't know without the exim_mainlog entries. Could you ask your web hosting provider to get all entries related to the email ID in question? 0 -
Webhosting provided the exigrep user2@gmail.com /var/log/exim_mainlog 2022-01-17 15:15:54.404 [177130] 1n9YPu-000k4w-Sl H=([IP]) [IP]:56935 I=[IP]:465 Warning: "SpamAssassin as cpaneleximscanner detected OUTGOING smtp message as NOT spam (1.2)" 2022-01-17 15:15:54.405 [177130] 1n9YPu-000k4w-Sl <= user2@gmail.com H=([IP]) [IP]:56935 I=[IP]:465 P=esmtpsa L.- X=TLS1.2:ECDHE-RSA-AES256-GCM-SHA384:256 CV=no SNI=mydomain.com A=dovecot_plain:user@mydomain.com S=26686 M8S=0 RT=429496 id=57AA975E-95E3-470A-B44B-9377C99B1264@gmail.com T="Fwd: Action Required - Imports Longstandings - Gate Out full with\n Det/Dem Notification" from for otheruser@otherdomain.com otheruser2@otherdomain.com otheruser3@otherdomain.com user3@mydomain.com 2022-01-17 15:15:59.088 [177530] 1n9YPu-000k4w-Sl => discarded (system filter) 2022-01-17 15:15:59.089 [177530] 1n9YPu-000k4w-Sl Completed QT=8s 2022-01-17 15:16:34.988 [177130] 1n9YQZ-000k4w-MX H=([IP]) [IP]:56935 I=[IP]:465 Warning: "SpamAssassin as cpaneleximscanner detected OUTGOING smtp message as NOT spam (1.7)" 2022-01-17 15:16:34.989 [177130] 1n9YQZ-000k4w-MX <= user2@gmail.com H=([IP]) [IP]:56935 I=[IP]:465 P=esmtpsa L.- X=TLS1.2:ECDHE-RSA-AES256-GCM-SHA384:256 CV=no SNI=mydomain.com A=dovecot_plain:user@mydomain.com S=62200 M8S=0 RT=429496 id=3DEA7722-1449-4F2E-A5F1-0A1178B5AE65@gmail.com T="FWD: EMAIL SUBJECT" from for otheruser@otherdomain.com otheruser2@otherdomain.com otheruser3@otherdomain.com user3@mydomain.com 2022-01-17 15:16:45.401 [179352] 1n9YQZ-000k4w-MX => discarded (system filter) 2022-01-17 15:16:45.402 [179352] 1n9YQZ-000k4w-MX Completed QT=13s 2022-01-18 18:00:48.827 [102478] 1n9xT1-000Qes-7u H=([IP]) [IP]:63815 I=[IP]:465 Warning: "SpamAssassin as cpaneleximscanner detected OUTGOING smtp message as NOT spam (1.7)" 2022-01-18 18:00:48.828 [102478] 1n9xT1-000Qes-7u <= user@gmail.com H=([IP]) [IP]:63815 I=[IP]:465 P=esmtpsa L.- X=TLS1.2:ECDHE-RSA-AES256-GCM-SHA384:256 CV=no SNI=mydomain.com A=dovecot_plain:user@mydomain.com S=65902 M8S=0 RT=429496 id=5F15D59E-CC50-4386-8786-E7FA9BF314DF@gmail.com T="FWD: EMAIL SUBJECT" from for That's the entire text they sent. I redacted the emails and IP, not sure if I should had done that. The sender of the email was "user2@gmail.com" received and discarded by "user@mydomain.com" The ones from otherdomain are third party emails from 3 different accounts, some of those addresses were marked as filtered before (not received, and spam score of 0) when sending to "user", "user3" @mydomain.com and other account also from my domain but not mentioned in the log. 0
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