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WP toolkit can't scan for exiting site

PeterN123
Hello everyone, WP Toolkit generally works well for me, but on 1 account, it just won't detect an exisitng Wordpress installation. Any pointers? Thanks everyone

Comments

20 comments

Date Votes
  • andrew.n
    You need to provide us more info here. Is the WP install at the root of the account? is there multiple installs under the same folder? Is there any other files/softwares installed there as well? You should be able to attach a WP install using command line:
    1
  • PeterN123
    You need to provide us more info here. Is the WP install at the root of the account? is there multiple installs under the same folder? Is there any other files/softwares installed there as well? You should be able to attach a WP install using command line:
    0
  • andrew.n
    Whats the error you get when running the command?
    0
  • PeterN123
    Whats the error you get when running the command?

    This is what I got after running the command: Warning: Current locale is unusable. Using 'C' instead. WordPress installation was added to WordPress Toolkit.
    I checked WPtoolkit on both Cpanel + WHM, still not added :-?
    0
  • Spirogg
    This is what I got after running the command: Warning: Current locale is unusable. Using 'C' instead. WordPress installation was added to WordPress Toolkit.
    I checked WPtoolkit on both Cpanel + WHM, still not added :-?

    @PeterN123 what did you get when run locale
    UPDATE:     This is what I get on my server with AlmaLinux 8.5.0 [root@server1 ~]# locale LANG=en_US.UTF-8 LC_CTYPE="en_US.UTF-8" LC_NUMERIC="en_US.UTF-8" LC_TIME="en_US.UTF-8" LC_COLLATE="en_US.UTF-8" LC_MONETARY="en_US.UTF-8" LC_MESSAGES="en_US.UTF-8" LC_PAPER="en_US.UTF-8" LC_NAME="en_US.UTF-8" LC_ADDRESS="en_US.UTF-8" LC_TELEPHONE="en_US.UTF-8" LC_MEASUREMENT="en_US.UTF-8" LC_IDENTIFICATION="en_US.UTF-8" LC_ALL=
    and locale -a
     what operating system are you using ?
    0
  • Spirogg
    You can find global locale settings in the following files:
    • /etc/default/locale " on Ubuntu/Debian
    • /etc/locale.conf " on CentOS/RHEL
    or more information, see the locale, update-locale and localectl man pages. $ man locale $ man update-locale $ man localectl I think you need to update your locale These files can also be edited manually using any of your
    0
  • PeterN123
    You can find global locale settings in the following files:
    • /etc/default/locale " on Ubuntu/Debian
    • /etc/locale.conf " on CentOS/RHEL
    or more information, see the locale, update-locale and localectl man pages. $ man locale $ man update-locale $ man localectl I think you need to update your locale These files can also be edited manually using any of your
    0
  • Spirogg
    Thanks so much, it is currently running: LANG="en_US.UTF-8" Do you think I should change to LANG=en_IN.UTF-8?

    I change it to US sorry I write down IN by mistake the correct one should be en_US.UTF-8
    0
  • Spirogg
    Thanks so much, it is currently running: LANG="en_US.UTF-8" Do you think I should change to LANG=en_IN.UTF-8?

    I change it to US sorry I write down IN by mistake the correct one should be en_US.UTF
    Thanks so much, it is currently running: LANG="en_US.UTF-8" Do you think I should change to LANG=en_IN.UTF-8?

    run this command cat /etc/locale.conf
    0
  • PeterN123
    I change it to US sorry I write down IN by mistake the correct one should be en_US.UTF run this command cat /etc/locale.conf

    Sure, this is what i got: LANG="en_US.UTF-8"
    Please note, It didn't make any changes.
    0
  • Spirogg
    Sure, this is what i got: LANG="en_US.UTF-8"
    Please note, It didn't make any changes.

    yes no just getting information what system are you using ? Almalinux ? centOS 7 ? Ubuntu ?
    0
  • PeterN123
    yes no just getting information what system are you using ? Almalinux ? centOS 7 ? Ubuntu ?

    Yes, I am running CentOS 7, just weird that all others WP working fine just except this site. The language of the site is Vietnamese by the way.
    0
  • Spirogg
    Yes, I am running CentOS 7, just weird that all others WP working fine just except this site. The language of the site is Vietnamese by the way.

    is that the only one that is Vietnamese ?
    0
  • PeterN123
    is that the only one that is Vietnamese ?

    Ah no, not at all. There are a few sites in there that is vietnamese as well. 1 thing I want to note is that, the site was detected properly. 2 weeks ago, the site went down due to updates, I then recovered the site from Jetbackup 5, I am unsure if was able to be detected at that time, I just recently try again and it can't be found by WPtoolkit anymore. :-? Just odd.
    0
  • Spirogg
    Ah no, not at all. There are a few sites in there that is vietnamese as well. 1 thing I want to note is that, the site was detected properly. 2 weeks ago, the site went down due to updates, I then recovered the site from Jetbackup 5, I am unsure if was able to be detected at that time, I just recently try again and it can't be found by WPtoolkit anymore. :-? Just odd.

    when going to the website it is working yes ? or completely down
    0
  • Spirogg
    Ah no, not at all. There are a few sites in there that is vietnamese as well. 1 thing I want to note is that, the site was detected properly. 2 weeks ago, the site went down due to updates, I then recovered the site from Jetbackup 5, I am unsure if was able to be detected at that time, I just recently try again and it can't be found by WPtoolkit anymore. :-? Just odd.

    @PeterN123 ok just found something interesting.. maybe you can try this go to that users home directory and see if this file is there .wp-toolkit-ignore check home/ and home/public_html if found rename that file DO NOT delete it just rename to .wp-toolkit-ignore.bkp so after we try to scan and find it - if it still does not we can rename back to the original name just rename for a moment then try again to scan and see if it finds it this time I found this on Plesk which is how we got the Wordpress toolkit from. Cause Starting from WordPress Toolkit 5.9.2 detached WordPress instances are no longer re-added through the Scan procedure, making their detachment permanent. Resolution If the website should be added to WordPress Toolkit back for some reason, perform the following:
    • Log into Plesk.
    • Go to Domains > example.com > File Manager.
    • Find and remove the .wp-toolkit-ignore file in the domain's document root.
    • As soon as the file is removed, go to the WordPress menu and re-scan instances.
    SO I would assume same for cPanel that's why I asked if that file is in that users home / directory or public_html folder this might cause it not to find it as stated above in Plesk statement ..
    0
  • PeterN123
    @PeterN123 ok just found something interesting.. maybe you can try this go to that users home directory and see if this file is there .wp-toolkit-ignore check home/ and home/public_html if found rename that file DO NOT delete it just rename to .wp-toolkit-ignore.bkp so after we try to scan and find it - if it still does not we can rename back to the original name just rename for a moment then try again to scan and see if it finds it this time I found this on Plesk which is how we got the Wordpress toolkit from. Cause Starting from WordPress Toolkit 5.9.2 detached WordPress instances are no longer re-added through the Scan procedure, making their detachment permanent. Resolution If the website should be added to WordPress Toolkit back for some reason, perform the following:
    • Log into Plesk.
    • Go to Domains > example.com > File Manager.
    • Find and remove the .wp-toolkit-ignore file in the domain's document root.
    • As soon as the file is removed, go to the WordPress menu and re-scan instances.
    SO I would assume same for cPanel that's why I asked if that file is in that users home / directory or public_html folder this might cause it not to find it as stated above in Plesk statement ..

    Hey I actually did that before but couldn't find the wp-toolkit-ignore file. BUt, I just tried changing site PHP to 7.3 and it is now detected :| Super weird. I then revert it back to 7.4, it is detectable now, any idea how this happen?
    0
  • Spirogg
    Hey I actually did that before but couldn't find the wp-toolkit-ignore file. BUt, I just tried changing site PHP to 7.3 and it is now detected :| Super weird. I then revert it back to 7.4, it is detectable now, any idea how this happen?

    I will have to defer that question to someone else @cPRex when or someone whom might have that answer. The good thing is it worked :) maybe php.ini was 7.3 prior to transfer and update from jet 5 when you recovered the site ? I am not 100% sure. At least there was some workaround that worked. Im glad it works :)
    0
  • andrew.n
    Good job here guys!
    0
  • cPRex Jurassic Moderator
    I'm not 100% sure either, but the most likely explanation would be some type of .htaccess weirdness that got fixed when the site's PHP version was adjusted, as that gets written to the local .htaccess file.
    0

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