Skip to main content
cPanel Technical Support has been heavily impacted by hurricane Beryl and our ability to respond to tickets has been hindered as a result. We appreciate your understanding and patience as we address these delays.

Can Send Email, But can't Receive Email

Comments

4 comments

  • quietFinn
    traceroute to mail.aosystemsgroup.com (192.168.1.140), 30 hops max, 60 byte packets 1 host001.aosystemsgroup.com (192.168.1.140) 0.036 ms 0.015 ms 0.014 ms Any suggestions?

    192.168.1.140 is in a Private IP range ( 192.168. 0.0 - 192.168. 255.255 ), it's not possible to connect to a Private IP from internet.
    0
  • HostNoc
    Hi I can see that there is multiple MX record set against your domain ;; ANSWER SECTION: portquiz.net. 600 IN MX 10 mx3.mail.ovh.net. portquiz.net. 600 IN MX 1 mx4.mail.ovh.net. Please correct your MX record so your email should work Regards SAM HostNoc
    0
  • Rel82me
    192.168.1.140 is in a Private IP range ( 192.168. 0.0 - 192.168. 255.255 ), it's not possible to connect to a Private IP from internet.

    My tracert results: C:\Windows\System32>tracert mail.aosystemsgroup.com Tracing route to aosystemsgroup.com [192.168.1.140] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms aosystemsgroup1.com [192.168.1.140] Trace complete. C:\Windows\System32> I do recall that we added "aosystemsgroup1.com" someplace on the routing device for testing....Still no inbound email. Wish support at cPanel go a little further with the help.
    0
  • cPanelWilliam
    Hello! I agree with @quietFinn, at first glance I'm seeing that the MX record for aosystemsgroup.com resolves to an internal IP address (192.168.1.140):
    0

Please sign in to leave a comment.