DNS Error

hmaddy

• October 27, 2022 06:18

When we add external mail services dns like zoho or office 365 on cpanel account, then it will not propagate and not working. But the same will working fine on cloudflare. whats the reason for this issue.

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  cPRex Jurassic Moderator

  • October 27, 2022 11:40

  Hey there! Is the DNS configured to use the local nameservers on the cPanel & WHM server?

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  hmaddy

  • October 27, 2022 11:42

  yes, Website is hosted on cpanel server. when we add zoho details on cpanel dns, then it will not propagate. waited more than 7 days to complete propagate. But when we add cloudflare dns then all are working fine.

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  cPRex Jurassic Moderator

  • October 27, 2022 11:43

  It sounds like the DNS isn't controlled on that WHM server.

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  hmaddy

  • October 27, 2022 11:45

  How to solve it on cpanel server.

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  cPRex Jurassic Moderator

  • October 27, 2022 11:51

  You can't - you'll need to add the DNS to Cloudflare.

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  hmaddy

  • November 04, 2022 17:53

  DNS not added to Cloudflare also not working. DNS server is working fine and its active on cpanel server. All the settings and the name servers configured on server is also correct. But its not propagating.

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  cPRex Jurassic Moderator

  • November 04, 2022 17:54

  Feel free to submit a ticket to our team so we can take a look.

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