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Install cPanel on Ubuntu 20.04.5 - unable to synchronize

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7 comments

  • cPRex Jurassic Moderator
    Hey there! Are you able to connect to port 80 on that network? Can you try running this command from the Ubuntu system? telnet httpupdate.cpanel.net 80
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  • MarkCanada
    Same issue: Tested telnet httpupdate.cpanel.net 80 Result: Trying 45.228.65.220... Connected to httpupdate.cpanel.net. Escape character is '^]'. Connection closed by foreign host.
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  • ventustium
    Here's the result: [QUOTE=""> # telnet httpupdate.cpanel.net 80 Trying 31.22.112.31... Connected to httpupdate.cpanel.net. Escape character is '^]'. Connection closed by foreign host.
    I want to move my cPanel installation from old server to a new server. Because my old server runs on CentOS. So, I just fresh install Ubuntu Server 20.04.5 on VMWare (New Server). Then I change my hostname, using hostnamectl set-hostname, after that I just go straight install cPanel, using this command After some period of time, the installer shows a message: Actually, few weeks ago I tried install cPanel on Ubuntu with the same step. But I got the same error and at that time I use AlmaLinux because I can't install on Ubuntu I tried: and Thank you

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  • cPRex Jurassic Moderator
    @ventustium - that looks good. I'm not sure why the installer is having connection issues based on that output. Can you contact your hosting provider or datacenter to have them check things on their end? You can also submit a ticket to our team and we can take a look.
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  • ventustium
    Well, I'm the Administrator of the Data Center. I already tried using my other Internet Provider, but still get the same error on Ubuntu (Ubuntu 20.04, Ubuntu 20.04.04, Ubuntu 20.04.05). But I can install cPanel on Alma Linux, CentOS without issue. I already submit a ticket #94507529
    @ventustium - that looks good. I'm not sure why the installer is having connection issues based on that output. Can you contact your hosting provider or datacenter to have them check things on their end? You can also submit a ticket to our team and we can take a look.

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  • cPRex Jurassic Moderator
    Update - in the ticket we confirmed this was an issue with the internet provider.
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  • ventustium
    Yes, I already can install the cPanel. I consult with my internet provider for fixing this problem, and it's now works great. Thank tou
    Update - in the ticket we confirmed this was an issue with the internet provider.

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