Webmail Error alarm() with negative argument at /usr/local/cpanel/Cpanel/Form.pm line 89
alarm() with negative argument at /usr/local/cpanel/Cpanel/Form.pm line 89.
at /usr/local/cpanel/Cpanel/Form.pm line 89.
Cpanel::Form::parseform() called at cpanel.pl line 882
cpanel::cpanel::script("cpanel::cpanel", "-webmail", "./webmail/jupiter/index.html") called at cpanel.pl line 326
Template::Exception:
[TYPE]=[plugin]
[INFO]=[Banner: plugin not found]
[TEXT]=[
I had tried running upcp --force and upcp--sync but it does not solve the issue
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Hey hey! Can you let me know what you're doing in the interface that triggers this error? 0 -
Hey hey! Can you let me know what you're doing in the interface that triggers this error?
The client is trying to access the webmail In jupiter them its only that error in Paper latern theme it shows that error but webmail page is getting loaded0 -
Do you see any additional details in the cPanel error log? It says "plugin" so I'm wondering if there is something that is is not compatible with Jupiter on your system. 0 -
Do you see any additional details in the cPanel error log? It says "plugin" so I'm wondering if there is something that is is not compatible with Jupiter on your system.
[2022-12-27 18:23:58 +0000] warn [Internal Warning while parsing ./webmail/paper_lantern/index.html 2779344] alarm() with negative argument at /usr/local/cpanel/Cpanel/Form.pm line 89. at /usr/local/cpanel/Cpanel/Form.pm line 89. Cpanel::Form::parseform() called at cpanel.pl line 882 cpanel::cpanel::script("cpanel::cpanel", "-webmail", "./webmail/paper_lantern/index.html") called at cpanel.pl line 326 [2022-12-27 18:28:31 +0000] warn [Internal Warning while parsing ./webmail/jupiter/index.html 2790296] alarm() with negative argument at /usr/local/cpanel/Cpanel/Form.pm line 89. at /usr/local/cpanel/Cpanel/Form.pm line 89. Cpanel::Form::parseform() called at cpanel.pl line 882 cpanel::cpanel::script("cpanel::cpanel", "-webmail", "./webmail/jupiter/index.html") called at cpanel.pl line 326 [2022-12-27 18:28:31 +0000] die [Internal Death while parsing ./webmail/jupiter/index.html 2790296] Template::Exception: [TYPE]=[plugin] [INFO]=[Banner: plugin not found] [TEXT]=[ Taken from cpanel error_log file0 -
Is that account still set to Paper Lantern? Or are there any plugins on that account? 0 -
Is that account still set to Paper Lantern? Or are there any plugins on that account?
Yes it was set to paper latern, what plugin you are saying ?0 -
You'll have to switch the account's theme to Jupiter in order for things to work well. 0 -
You'll have to switch the account's theme to Jupiter in order for things to work well.
if i switch the theme to Jupiter then the page is not loading.. you can see the same error for jupiter theme0 -
Can you please submit a ticket to our team so we can check that? 0 -
Can you please submit a ticket to our team so we can check that?
Can you please share the commands to troubleshoot0 -
I don't have any special commands in mind on my end. Switching to Jupiter should just work without any errors. Does this happen on multiple mailboxes or just one account? 0 -
I don't have any special commands in mind on my end. Switching to Jupiter should just work without any errors. Does this happen on multiple mailboxes or just one account?
It happens for all the accounts, Changing to Jupiter does not fix the issue0 -
Can you try repairing the mail theme with this command? mv -v /usr/local/cpanel/base/webmail/jupiter /root/jupiter_theme_backup
and then perform a "/scripts/upcp --force" to update the server and replace those files?0 -
Can you try repairing the mail theme with this command?
mv -v /usr/local/cpanel/base/webmail/jupiter /root/jupiter_theme_backup
and then perform a "/scripts/upcp --force" to update the server and replace those files?
Page is loading but with warning0 -
We really need a ticket at this point - I don't have any other ideas on my end since the previous solution completely rebuilds the webmail files on the server. 0 -
We really need a ticket at this point - I don't have any other ideas on my end since the previous solution completely rebuilds the webmail files on the server.
Will Sync the following files fix the issue /usr/local/cpanel/Cpanel/Form.pm cpanel.pl0 -
You could try, but I am not sure if that will make a difference. 0 -
You could try, but I am not sure if that will make a difference.
How to do that pls share the command for those files0 -
It would be the same process as the previous test - moving the files aside, and then running the forced upcp. 0 -
It would be the same process as the previous test - moving the files aside, and then running the forced upcp.
Please confirm the location of files : /usr/local/cpanel/Cpanel/Form.pm cpanel.pl - Please share this files exact path0 -
/usr/local/cpanel/Cpanel/Form.pm is the full path to the file in question. 0 -
/usr/local/cpanel/Cpanel/Form.pm is the full path to the file in question.
What about the file cpanel.pl ?0 -
I'm hesitant to post commands about the cPanel files themselves because that could leave the machine unstable. Please submit a ticket so we can take a look. 0 -
I'm hesitant to post commands about the cPanel files themselves because that could leave the machine unstable. Please submit a ticket so we can take a look.
Ya i understand but as an last try i would try that if you share the location if it does not help i will raise ticket0 -
On my test server, I actually don't see a cpanel.pl file, so I don't know the location of that. 0 -
On my test server, I actually don't see a cpanel.pl file, so I don't know the location of that.
So i need to do the file /usr/local/cpanel/Cpanel/Form.pm or /usr/local/cpanel/Cpanel/Form/0 -
I literally don't know - we're just guessing based on the error message. 0 -
@Vs Nu Usually it's the 1st error that matters, the other errors are caused by the 1st. 0 -
@Vs Nu Usually it's the 1st error that matters, the other errors are caused by the 1st.
No luck yet !0 -
No solution yet! 0
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