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How does a client get access with his email to Roundcube ?

MyGo
Hi, I want a client to change his email password without knowing me, as admin, this password. I researched this forum and got the advice that the client can do this via webmail, but I didn't find a link for the client, that he can log into Roundcube to execute the password change. I tried to login with webmail.domain.com, his email address and pw and got the error message: The login is invalid. Thanks Go

Comments

21 comments

Date Votes
  • quietFinn
    The password can be changed in the webmail interface, see the picture.
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  • MyGo
    Thanks, @netFinn, question was how a client can log in with his email. I know how to change the email password, but he needs to do it by himself. Question is, with which link the client can login with his current credentials and change the password.
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  • quietFinn
    If the client's domain is domain.com then they can log it to the webmail in
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  • MyGo
    Thanks again, @quitFinn after running or
    0
  • quietFinn
    if you look in /usr/local/cpanel/logs/login_log does it look like this? [2023-01-03 19:20:24 +0200] info [webmaild] {IP ADDRESS] - user@domain.com "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN webmaild: user password incorrect
    0
  • MyGo
    Thanks one more time, @quitFinn I don't have SSH access. Only to the File Manager for domain.com. There is no file login_log in the logs folder. Only a subfolder roundcube with three log files, but with no content in regard to failed login.
    0
  • quietFinn
    Thanks again, @quitFinn With both of these two URL options, the client can't login with his email address and password. Getting the error: The login is invalid.

    You get that "The login is invalid" error if the email address is wrong, or the password for that email address is wrong (or both). You could see which one it is if you had access to server's logs (i.e. if you had root access). Do you have access to that client's cPanel? If yes then you could change that email's password there.
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  • MyGo
    Yes, I have access to that client cPanel and yes, I'm able to change the password. What I would like to have is to give access to the client, that he is able to change the password with his email address and password. He should change the password by himself, not me.
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  • quietFinn
    When you go to
    0
  • cPRex Jurassic Moderator
    @MyGo - you would change the password once for him so he can access the account, and then he can log in and change it again to whatever he wants. It seems like the issue is that the client doesn't know the current password.
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  • MyGo
    Yes, there is a Password Reset link. After clicking it and inserting the email address, you get this error message: The email address you provided does not match our records. But that email address was created from me, 100 % and is available in cPanel>Email Accounts
    0
  • quietFinn
    Go to cPanel -> Preferences -> User Manager In that email address in question there is a link "Edit", click that and in the "Edit User" page you see "Contact Email address". That is the email address used to reset the password, the password reset code will be sent to that email address, and that is the email address you fill in when asked for the Contact Email Address.
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  • MyGo
    Awesome, appreciate your assistance. After adding the Contact Email Addresses in the user section, the login is working for each email address
    0
  • DArnold
    I went into WHM/Tweak Settings/System:
    • Reset Password for cPanel accounts - On
    • Reset Password for Subaccounts - On
    Wnet into cPanel/User Manager and made sure that there is a Contact Email Address outside the Domain. I can log into the 2096 portal fine. However, when I try all permutations of username and email to test resetting the email password I still get the error message. Is there some other setting I am missing? HELP!
    0
  • cPRex Jurassic Moderator
    @DArnold - just to confirm, this is happening at the domain.com/webmail interface when you click the "Reset Password" link under the blue "Login" button?
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  • DArnold
    @DArnold - just to confirm, this is happening at the domain.com/webmail interface when you click the "Reset Password" link under the blue "Login" button?

    Yes
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  • cPRex Jurassic Moderator
    That's one of those things that "should just work" without any hassle. Do you have root access to the server or just access to your cPanel account?
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  • DArnold
    That's one of those things that "should just work" without any hassle. Do you have root access to the server or just access to your cPanel account?

    I have access to the root
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  • cPRex Jurassic Moderator
    Great - can you submit a ticket to our team so we can do some testing with this on our end? If you're able to get that ticket submitted, please post the number here so I can follow along.
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  • DArnold
    Ok, Two items:
    • When cPanel asks for username it is asking for the email address
    • I was missing the SPF record in the DNS settings
    Both things were causing a failure. Thanks for your help Doug
    0
  • cPRex Jurassic Moderator
    I'm glad we could help get that sorted!
    0

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