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cPanel Technical Support has been heavily impacted by hurricane Beryl and our ability to respond to tickets has been hindered as a result. We appreciate your understanding and patience as we address these delays.

A malware has been detected - Action Required (false positive)

Comments

8 comments

  • cPRex Jurassic Moderator
    Hey there! I'm not going to be able to do anything on my end for this particular issue as this would need to be a support ticket. Can you submit a ticket to our team for this?
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  • ITHKBO
    Not a problem ticket is submitted.
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  • cPRex Jurassic Moderator
    Can you post the number here so I can follow along?
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  • ITHKBO
    If you have access to CloudLinux zendesk sure.
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  • cPRex Jurassic Moderator
    We're working on some more integration between the two help desks, but as of this time I can't see those. If they have confirmed it's a CloudLinux issue, it would be best to continue to work with them directly.
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  • ITHKBO
    They have not confirmed anything yet besides that they cannot at present find anything wrong with the domain that gave the result. They wanted to do more research which is fine. Iam at this stage not involved its something between cPanel and Cloudlinux I am monitoring the ticket for any input they need from my side but at this time besides initialy informing cPanel on there behest no requests have been made. If there is any news I will update you in this thread.
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  • ITHKBO
    Got an update from CloudLinux, The exact cause of the original message is unknown. They however suspect interference with clamd service which caused the GUI to not show any results. They also checked some other notifications we did not ask for that was 11 days later not related to the case. There suggestion is for us to stop clamd service and any other Antimalware solutions which is something we are not willing to do. I have asked for instructions how to disable, remove ImunifyAV from cPanel. Iam sure they have a lovely product that they want to sell but I am not willing to throw our entire antispam, firewall and exploit detection framework out the window. This can be considered resolved. Thank you for your attention cPRex on this matter.
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  • cPRex Jurassic Moderator
    I'm glad they were able to get you some details, even if it wasn't an ideal solution. I'm always happy to help as much as I can!
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