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Using cPanel email or not for personal mailboxes of clients

Comments

5 comments

  • ffeingol
    There is nothing particularly good or bad about cPanel mail. It's just basic mail that can be access via POP or IMAP. IMHO the bigger issue is the potential headaches you'll get yourself into supporting your clients devices. Setting up mail on a desktop is pretty straight forward. It's also pretty easy on phones, but there are dozens of different mail apps, issues with clients not being able to type in passwords etc. etc. My 2 cents.
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  • ejsolutions
    I have been there, got the T-shirt, so to speak. Given the potential to have your (shared) IP blacklisted by various external mail servers, I wouldn't go down that route (again). I still have a couple of low-cost clients direct on cPanel (rather they weren't) though I have managed to move the majority onto 3rd party email providers - without making any recommendations - such as gmail and mxroute. It still doesn't stop my clients coming to me with email issues, so with the benefit of hindsight, I'd direct yours straight to a 3rd party and content yourself with updating DNS etc. Bear in mind that if you host their email, there may also be an implied responsibility for backups too, plus the size of emails that people send these days can be horrendous - embedded photos/videos etc.
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  • markus909
    I have been there, got the T-shirt, so to speak. Given the potential to have your (shared) IP blacklisted by various external mail servers, I wouldn't go down that route (again). I still have a couple of low-cost clients direct on cPanel (rather they weren't) though I have managed to move the majority onto 3rd party email providers - without making any recommendations - such as gmail and mxroute. It still doesn't stop my clients coming to me with email issues, so with the benefit of hindsight, I'd direct yours straight to a 3rd party and content yourself with updating DNS etc. Bear in mind that if you host their email, there may also be an implied responsibility for backups too, plus the size of emails that people send these days can be horrendous - embedded photos/videos etc.

    Yes that just confirms that I should try to avoid it as much as I can. Even though it is just a click of a button in cPanel to enable it and set up and account for the client. Everything you say makes sense. Only the blacklisting, I thin that is something some hoster can do something about it, e.g. by using Mailchannels I checked out MX Route and some others yesterday. Looks good, only thing I think unless you don't ask the client themselves to sign up for an account, it's again me who is the person to go to. Sure, I would be free to do whatever with hosting, I want to do as those are not tied anymore. With services that offer unlimited domains/user it's compelling to use one account (like with MX Route as an example) and sign up all those clients on that one account. Everyone who is serious about their email would anyway get into their own set up, own accounts, and probably their own IT guy who does email. While I could do it, I don't want to do it. It's only those small clients, even friends that are going to ask about (included) email.
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  • markus909
    There is nothing particularly good or bad about cPanel mail. It's just basic mail that can be access via POP or IMAP. IMHO the bigger issue is the potential headaches you'll get yourself into supporting your clients devices. Setting up mail on a desktop is pretty straight forward. It's also pretty easy on phones, but there are dozens of different mail apps, issues with clients not being able to type in passwords etc. etc. My 2 cents.

    Email is also such a personal thing from my point of view. I don't want to be responsible for it. I don't want to be able to access it. Perhaps most really just don't use it. Some will not understand to have to pay 5 EUR per user for email, when it could be free as well, I think
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  • cPRex Jurassic Moderator
    Thanks for the feedback, everyone!
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