Support complaint
Hello, I'm Juan Rios and I am so angry. I am a cpanel user like 18 years and now the thing is worse than ever. Nobody fixes the problems. You can repor a bug and must wait forever. nobody cares about you.
Adrian Worthington (cPanel)
May 7, 2023, 07:07 CDT
Hello
My name is Adrian, a supervisor here at cPanel support. I have taken ownership of this escalated ticket to resume communication with you at this time.
Upon reviewing this ticket and the previous one where the issue was identified in . When the fix for the CPANEL-42432 is released, it will be referenced here.
If you have any further questions or concerns, then please don't hesitate to get in touch.
Regards
Adrian Worthington
Linux Support Engineer Supervisor
cPanel, LLC.
You can help us provide you with rapid and accurate support by sharing step-by-step instructions to replicate the issue.
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My answer:
Can you imagine if I answered that when I get the bill? I know I have money but I don't know when I'm going to pay you? really cpanel is no longer a product to trust. I have used it for over 18 years. I would recommend it to my clients. I'm going to post your answer so you can see how they treat customers. They started charging an inordinate price and made the product completely worse. The graphical interface is embarrassing, and no matter how much I have written, no one answers. They forced us to change all the clients, and moreover they made us have to explain to everyone why you no longer include horde and we had to teach them how to use roundcube.
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