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cPanel Technical Support has been heavily impacted by hurricane Beryl and our ability to respond to tickets has been hindered as a result. We appreciate your understanding and patience as we address these delays.

Problems with account activation

Comments

5 comments

  • cPRex Jurassic Moderator
    Hey there! You're likely just seeing a delay between when the account is unsuspended, and when the Apache configuration gets reloaded. There is rarely a reason to reboot a server, but you likely can just restart Apache when this happens to force it to reload the data quicker.
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  • analyst-ct
    yes, i have noticed, is it possible to detect why this happens? it also happens at certain times also with ssl, for example, you renew the certificate but the system doesn't show it.
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  • analyst-ct
    Hey there! You're likely just seeing a delay between when the account is unsuspended, and when the Apache configuration gets reloaded. There is rarely a reason to reboot a server, but you likely can just restart Apache when this happens to force it to reload the data quicker.

    thank you very much it was this what I did was to do a restart and it worked.
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  • cPRex Jurassic Moderator
    I'm glad that was it!
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  • analyst-ct
    It also happens at certain times with SSL, for example, when you renew the certificate, but the system does not show it.
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