turn off suspend when the user has reached the bandwidth limit

audrey

• May 12, 2023 09:29

Hi I can no longer find the option in the WHM to TURN OFF suspend when the user has reached the bandwidth limit Please advise Thank you Audrey

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  SimpleSonic

  • May 12, 2023 15:06

  Hi I can no longer find the option in the WHM to TURN OFF suspend when the user has reached the bandwidth limit Please advise Thank you Audrey

  
  In Tweak Settings, change "Bandwidth limit check" to "Off" Keep in mind that is for all accounts on the server.

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  audrey

  • May 12, 2023 15:11

  Thanks - I already have that set to off but server is still suspending accounts over bandwidth. Any ideas on how to solve this? Thanks again

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  SimpleSonic

  • May 12, 2023 15:29

  Keep in mind suspensions for bandwidth and account suspensions are not quite the same. Are you sure your billing app is not the one suspending the account(s) for their bandwidth usage? With WHMCS, if you enable Overage Billing for products, this can happen regardless of how cPanel is configured. For more info:

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  audrey

  • May 12, 2023 16:45

  I do not use billing on any of my cpanel servers. I bill elsewhere I turned the bandwidth setting on and off again and now it is working:)

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  SimpleSonic

  • May 12, 2023 16:47

  I turned it on and off again and now it is working:)

  
  Glad to hear you got it working!

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