Cannot create new account - error: DNS entry already exists - but can't find to delete it?

cwinhall

• June 10, 2023 03:07

Hello! I'm trying to create a new account on my WHM, it's the same domain and username of an account that used to exist but I deleted a months or so ago. When trying to create the account I get the following error: Account Creation Status: failed

(XID uzg424) A DNS entry for "{domain name}" already exists. You must remove this DNS entry from this server or all servers in the DNS cluster to proceed.

However, if I list all accounts, it's not there. If I check the DNS zone manager, it's not there. I'm stumped where to look for this DNS entry. Any help appreciated!

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  cwinhall

  • June 10, 2023 11:13

  Problem solved by my host. Apparently there was a DNS cache on the server which they cleared for me and it works fine now.

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  cPRex Jurassic Moderator

  • June 12, 2023 15:09

  I'm glad they were able to help!

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