interesting backup issue

Kaminote

• June 14, 2023 09:31

We configured a backup via WHM Backup. After the backups were taken incrementally, we set the backup settings to google drive and FTP. However, the accounts parts in the backups stay inside the server, save to G Drive and FTP only as system/system_files.tar. All accounts are selected in settings. Why doesn't it also transfer accounts to FTP and GDrive? Also, if it can be done, is there a way to not keep any backups on the server and send the backups directly to FTP and GDrive? Please Help, because my backups are currently only on the server and all disk space is full, and it shuts down when it's full, and for now I was able to get it working by simply deleting a few accounts.

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  vanessa

  • June 14, 2023 14:46

  In your main configuration, uncheck this box: "Retain Backups in the Default Backup Directory" This should cause backups to be transferred to the remote location, then deleted from the local server.

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  Kaminote

  • June 14, 2023 14:50

  In your main configuration, uncheck this box: "Retain Backups in the Default Backup Directory" This should cause backups to be transferred to the remote location, then deleted from the local server.

  
  That box is already unchecked :/

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  cPRex Jurassic Moderator

  • June 14, 2023 15:13

  Is that backup directory possibly an NFS mount or other type of remote drive?

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  Kaminote

  • June 14, 2023 15:19

  Is that backup directory possibly an NFS mount or other type of remote drive?

  
  Remote Drive

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  cPRex Jurassic Moderator

  • June 14, 2023 16:31

  Thanks for the confirmation. The next thing would be to check the logs in /usr/local/cpanel/cpbackup_transporter to see if there is any reason the system may think the backup partially failed, which would keep it from clearing out the local entries.

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  Kaminote

  • June 15, 2023 06:46

  Thanks for the confirmation. The next thing would be to check the logs in /usr/local/cpanel/cpbackup_transporter to see if there is any reason the system may think the backup partially failed, which would keep it from clearing out the local entries.

  
  Thanks, I checked the logs, it successfully connects to gdrive and ftp, it only creates and sends system_files.tar files and exits. never tried accounts.

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  quietFinn

  • June 15, 2023 07:01

  We configured a backup via WHM Backup. After the backups were taken incrementally, we set the backup settings to google drive and FTP. However, the accounts parts in the backups stay inside the server, save to G Drive and FTP only as system/system_files.tar. All accounts are selected in settings. Why doesn't it also transfer accounts to FTP and GDrive?

  
  "When setting up an additional remote destination; you can only use

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  cPRex Jurassic Moderator

  • June 15, 2023 14:24

  Thanks @quietFinn - that's going to be the answer for this one.

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  Kaminote

  • June 15, 2023 14:49

  Thanks a lot for your help. I bought jetbackup and will try it from there.

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  ffeingol

  • June 15, 2023 15:32

  Thanks a lot for your help. I bought jetbackup and will try it from there.

  
  For pretty minimal cost, JetBackup provides a lot more functionality/flexibility vs. the built in cPanel backup.

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