restore jetbackup 5

Krustem

• July 12, 2023 01:14

Hello, I need urgent assistance. I deleted an account and I need to restore its backup. I'm using Jetbackup 5. I recreated the account with the same username and domain, but the backup doesn't appear in Jetbackup 5. When I connect via FTP to the server where the backups are stored, I see (snap) files, which means there is no way to manually restore the files and databases. How can I restore the backup? Thank you very much for your help as this is very urgent.

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  ffeingol

  • July 12, 2023 13:21

  I don't believe you need to create the account, the restore will do that. Try going to Restore & Download. From there, choose Multi Account. In the account filters near the bottom, choose "Only Orphan". Once you delete the account JB considers it an "orphan". If that's not working, a JB support ticket will get you the fastest results.

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  JetAppsAdam

  • July 12, 2023 17:26

  Hello Krustem, ffeingol is correct in this case. Creating a new account with the same username and domain is not necessary to restore an account. Please try going to Accounts > View Orphan Accounts > Select the deleted account > View Backups > Restore the desired backups. For more information on restoring accounts in JetBackup 5, please view our documentation here If this does not resolve your issue, please do not hesitate to open a ticket with our 24/7/365 support team! You can do so by emailing support@jetapps.com Thank you,

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