Looking Up A Case To Get Status

Amiga500

• July 10, 2023 10:35

Hi, is there a place one could go to look up a case to get status or to see if something has been resolved?

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  cPanelWilliam

  • July 11, 2023 16:17

  Hey! You can enter the cPanel Case ID in the search bar for our

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  Amiga500

  • July 12, 2023 16:10

  I was just wondering if there was any kind of ETA for CPANEL-40730? I see that this was submitted over a year ago. This is a rather important feature that is broken and I am surprised it hasn't been fixed yet. Did they forget about it? :)

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  cPanelWilliam

  • July 12, 2023 17:23

  Unfortunately, I do not have an ETA on when the case will be fixed, but I see our developers updated it a few weeks ago, so I know they have not forgotten about it. I do apologize, as I understand the ability to request password resets for webmail accounts can be crucial. As a workaround, I would suggest using the Email Accounts interface in cPanel to perform password resets (cPanel > Email Accounts > Manage).

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  JDStallings

  • May 17, 2024 16:49

  I am unable to find anything on HB-7577.  Where do I find if this has been resolved?

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  cPRex Jurassic Moderator

  • May 17, 2024 17:58

  JDStallings - you can follow along with https://support.cpanel.net/hc/en-us/articles/22914113202711-v120-Unable-to-view-emails-in-Roundcube for an update as we'll publish one once we have more details.

   

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  JDStallings

  • May 17, 2024 18:01

  Thank you so much cPRex.  Hopefully this will be resolved soon.  Have a great weekend.

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  cPRex Jurassic Moderator

  • May 17, 2024 18:17

  I hope so too, and you as well!

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