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WP Toolkit fails to detect correct PHP version for WordPress websites

Comments

18 comments

  • cPRex Jurassic Moderator
    Hey there! Can you try using the cPanel method to show that instead and see if that works better for you? This is what our .htaccess code looks like: # php -- BEGIN cPanel-generated handler, do not edit # Set the "ea-php81" package as the default "PHP" programming language. AddHandler application/x-httpd-ea-php81 .php .php8 .phtml # php -- END cPanel-generated handler, do not edit
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  • frzsombor
    Hey cPRex, thanks for your reply! I've tried your suggestion (and modified the package to match my servers version). The PHP selection works indeed, but unfortunately WP Toolkit still can't recognise this overwrite.
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  • cPRex Jurassic Moderator
    Do you have root access to the server or just access to your cPanel?
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  • frzsombor
    I do have ssh/terminal access to the server if that helps, but don't have root permissions.
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  • cPRex Jurassic Moderator
    You would need root access to the system to get this resolved, so you'll need to reach out to your hosting provider or datacenter for more details on this.
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  • frzsombor
    All right, thanks again, will do. Are you sure this is not a bug / missing feature with cPanel + WP Toolkit but the result of a wrong server config? What should I tell them to do or change?
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  • cPRex Jurassic Moderator
    It could totally be an issue with the software, but without root access to the logs and to do some additional testing, I'm honestly not sure.
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  • frzsombor
    I see, thank you for all your help! I also guess this is something global. Last question: Can you please help me, what would be the best way to report this issue in an official way, so someone can take a look into this?
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  • cPRex Jurassic Moderator
    Once your host confirms the issue they would be able to submit a ticket with us directly to file the report.
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  • frzsombor
    I just got the confirmation from the host: "[...] the workaround method you need to use won't reflect as expected within the WP Toolkit. I suspected this to be the case and have conferred with our Advanced team, getting confirmation that this limitation is outside our control." Receiving this confirmation, as you suggested, I asked them to submit a ticket to you about this. Hope it will arrive to you soon. Thanks again for your help!
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  • cPRex Jurassic Moderator
    Let us know what you find here so we can all learn!
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  • frzsombor
    Today I got an update from my hosting provider. They were able to reproduce and verify the issue and as you suggested, they've reported this to the cPanel team with ticket #95109324.
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  • cPRex Jurassic Moderator
    Thanks for that - I see we are waiting for them to respond, but we are working on the ticket with them.
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  • Duplika
    We have the same issue, if a solution is available, please share it.
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  • cPRex Jurassic Moderator
    @Duplika - could you submit a ticket? I don't see that much progress was made on the previous one that was submitted.
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  • frzsombor
    @cPRex - Do you have any updates on this?
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  • cPRex Jurassic Moderator
    There was never a reply from the host in that ticket, so we didn't get very far. They wouldn't allow us access to the system, we sent one reply asking for clarification how things were setup, and that was the entire ticket.
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  • frzsombor
    Thanks cPRex! Sad to hear, thought they would be more cooperative on this. Still hope maybe someone from cPanel could reproduce this and a fix will be released someday.
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