Domain has exceeded the max defers and failures per hour
We had a user who hit the configured "max defers and failures per hour" limit set for the plan. After checking "why" it happened we wanted to "reset" the value/limit so that the user could continue what they were doing. I was not able to find any information on how to "reset" this counter before the cooling off time period expired.
For now I set the user account to "no limit" and then back to the set limit to see if that would to the trick, but I'm not sure if this is the best/correct/supported way to do it.
How can we allow the domain to send again prior to expiration ? CLI or WHM/CPANEL options are welcome.
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Hi thealien , this is a bit old, but here is the solution.
Once a blockage is on, a file is created within /var/cpanel/email_send_limits/ with the name max_deferfail_domain.tld
All you need to do to "unsuspend" the account is to delete that file.
You can do so by simple doing:
rm /var/cpanel/email_send_limits/max_deferfail_the-domain.tld
Just to be clear, to be able to do this you need to have root access to the server.
Also, keep in mind that you should first fix the root cause in order to prevent your server from getting blacklisted.
Thanks to Kaven from sharing: https://www.itechlounge.net/2019/01/linux-how-to-reset-cpanel-max-defers-for-a-specific-account/0
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