Cant login to WHM After migrations

hmaddy

• September 15, 2023 03:38

After migration to new server all reseller whms are not wroking with correct login credentials. so i checked the error log and found. You cannot create a "whostmgrd" session for the user "domah" because they are not a reseller. [create_user_session] version [1].

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  xpy-xpy

  • September 15, 2023 10:56

  Have you verified that the transferred reseller accounts actually have reseller privileges on the new server? In the Transfer Tool reseller privileges are not retained by default, somewhat unintuitively: you need to click on "Transfer Configuration" and check the box "Reseller Privileges" under "What to transfer" for each reseller's main account.

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  hmaddy

  • September 15, 2023 11:39

  Actually i restored all the accounts through a backup. now the reseller privileges are missing.

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  cPRex Jurassic Moderator

  • September 15, 2023 12:06

  Can you provide us with more details on how the backups were taken and how they were restored?

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  hmaddy

  • September 15, 2023 12:10

  backups created with the command /usr/local/cpanel/bin/backup --force. After the completion of all backups its moved to new server with scp command. Then again its restored through /scripts/restorepkg command

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  cPRex Jurassic Moderator

  • September 15, 2023 12:11

  You would need to add the "--allow-reseller" option when restoring with the /scripts/restorepkg command in order to maintain the reseller settings on the account as well:

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