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Ioncube 13 with php82

Answered
Nirjonadda
Web site getting 503 Service Unavailable error after installed ionCube Loader 13 with PHP 8.2 Service Unavailable The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

Comments

12 comments

Date Votes
  • vetsols
    • Edited

    Does anyone have a fix for this? I have a site that's experiencing this issue as well. Also, the latest release of Ioncube is 13.0.4

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  • cPRex Jurassic Moderator

    vetsols - whenever there is an error like this on the server it's always best to start troubleshooting by checking the Apache log at /usr/local/cpanel/logs/error_log to see if there is more information there.  do you see anything helpful in that log file?

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  • vetsols

    cPRex There's nothing in that log file that would indicate what's going on.

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  • cPRex Jurassic Moderator

    Whoops - it seems I mixed up my error log!  You'd want to look at /etc/apache2/logs/error_log for Apache errors and not the cPanel log.

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  • vetsols
    • Edited

    cPRex I emptied the log file, then accessed the script. Here's what popped up in the log:

     

    [Tue Jun 11 23:27:47.465915 2024] [proxy_fcgi:error] [pid 1407295] [client 66.30.240.237:0] AH01067: Failed to read FastCGI header, referer: (My site URL)
    [Tue Jun 11 23:27:47.465966 2024] [proxy_fcgi:error] [pid 1407295] (104)Connection reset by peer: [client 66.30.240.237:0] AH01075: Error dispatching request to : , referer: (My Site URL)

     

    That's the only thing that came up.

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  • cPRex Jurassic Moderator

    You shouldn't need to empty the log file - you can simply run the following command to watch the log file in real-time:

    tail -f /etc/apache2/logs/error_log

    There is also the option something is timing out on the server as outlined here:

    https://support.cpanel.net/hc/en-us/articles/360057903134-proxy-fcgi-error-errors-when-using-PHP-FPM

    but it might be best to create a ticket so someone can check the server directly and determine the root cause.

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  • vetsols

    cPRex Ticket submitted. No matter what I do, I can not fix that error.

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  • cPRex Jurassic Moderator

    Could you post the ticket number here?

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  • vetsols

    cPRex Sure! It's 95282388

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  • cPRex Jurassic Moderator

    Thanks for that - I'm following along with that ticket on my end now.

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  • vetsols

    cPRex Found and fixed. I had to replace the original ioncube_loader_lin_8.1.so from cPanel with the latest direct from IonCube. The script is working well and from what I can make-out, all of my clients sites have not been affected. In fact, there seems to have been a slight performance boost.

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  • cPRex Jurassic Moderator

    I'm glad to hear that's all it was!

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