Unable to Update the Quota File When Creating an FTP Account

vatra

• November 01, 2023 10:46

I've created an FTP account with the root /home/$user/bkp. The purpose is to back up some files remotely through a software that uses an FTP protocol. While doing so I got an error: Error detected with pure-quotacheck for bkp [/home/$user/bkp]: Unable to update the quota file (.ftpquota): [Permission denied] I also get the same error when I try to update the quota of the mentioned account. These are the permissions of some of the folders on my system: 0555 / 0755 /etc 0755 /var 0755 /home/$user/bkp Why is this happening?

• 

  cPRex Jurassic Moderator

  • November 02, 2023 04:55

  Hey hey! What do you get when you run this? ls -lah /home/username/.ftpquota I'd expect it to be 600 with username:username ownership. /home/username is always 711 with username:username ownership. Those are the two most likely paths that would cause this behavior.

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  vatra

  • November 02, 2023 09:15

  Interestingly enough none of my users have .ftpquota files in their home directories. But I figured it out. The issue was not with permissions but with ownership.

  • When I created the /home/user/bkp
    folder for a user I was logged in as root, which set ownership of the folder to root:root
    .
  • No wonder cPanel couldn't create/edit the .ftpquota file since its ownership is user:user
    .
  • So I ran the command chown user: /home/user/bkp
    to give this folder a user:user
    ownership so it will become usable by the user.
  • I edited the FTP account quota through cPanel and the .ftpquota file was created.

  Thank you Rex!

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  cPRex Jurassic Moderator

  • November 02, 2023 15:35

  That would do it!!

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