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Keep DNS zone not available as option when pressing terminate domain from cPanel

ITHKBO
We are experiencing a consistent replicable graphical issue with message overlap when trying to terminate a domain from cPanel main dashboard. When terminating a domain the checkbox to keep the DNS zone is below the notification for termination it only shows the description part. When using the termination function from WHM scripts4/multikillacct which is normally used to terminate multiple domains the option is correctly shown Issue persists on 13, 15, 17 ,19 inch screens on cPanel Version 114.0.12 I had prepared a video demonstration but mp4 is not allowed so I will share the stills instead. Overlapped message during single direct account termination. Correct view when using WHM scripts4/multikillacct to first search for the domain. Note pressing cancel during the single termination mitigates the issue but that defeats the purpose of having a direct termination button in cPanel. This could result in a unintential deletion of DNSzone in a DNS cluster. Lowering the notification box or moving the checkbox is recommended.

Comments

9 comments

Date Votes
  • cPRex Jurassic Moderator
    Hey there! Are you just saying that when you click the individual "Remove" button from the right-hand column, that the "Keep DNS Zone" button no longer exists?
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  • ITHKBO
    No what I mean is that the red notification part overlaps the checkbox when using the individual remove button from the cPanel dashboard + sign at a client domain. Thus only the header of the Keep DNS Zone is visible not the actual option. When you go to the multikillacct from WHM you get the domain list for termination instead and the notification about your selection only shows up after pressing remove selected accounts. The overlap still happens however in this case the user is able to select the checkbox beforehand and its not a problem. Pressing the cancel button moves the user back to the domain listing and the checkbox is again visible. So basically the red notification part needs to drop a few pixels compared to the checkbox element. At least that is the most easy dirty fix otherwise the entire element needs to be edited. Example of how you would expect the view to look from the individual termination screen.
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  • SimpleSonic
    Which web browser and display resolution are you using? I wasn't able to replicate this using Chrome and a resolution of 1920x1080.
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  • cPRex Jurassic Moderator
    Thanks for the clarification - can you let me know where that second screenshot is where the button is still visible? I'm not sure what page that is coming from?
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  • cPRex Jurassic Moderator

    Update - this is scheduled to be resolved in version 118 when that is released.

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  • spaceman

    I'm using cPanel v.122.0.5 and I can confirm that when I choose to terminate a *single* account from the "List Accounts" table, there is no option to "Keep DNS Zone"

    Given that "Keep DNS Zone" is NOT checked by default when I terminate one or more accounts from the "Terminate Accounts" table, I assume therefore that the DNS Zone is NOT kept when I terminate a *single* account from the "List Accounts" table. Is that correct?

    If so, and assuming I do want to Keep DNS Zone, then currently I cannot use the 'Terminate' function from the 'List Accounts' table.

    So yes, I definitely would like to see the option to Keep DNS Zone when terminating a single account from the 'List Accounts' table.

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  • cPRex Jurassic Moderator

    Well...this is interesting.

    Originally I thought this was getting resolved in version 118, so I never revisited this.  It turns out there was more significant work that needed to happen behind the scenes in order to get this included, so the work was dropped.

    I've went ahead and created a feature request and I'll bring that up with the team during our weekly Friday meeting, I've linked this thread and the original case (CPANEL-43571) and I'll be sure to post here with the decision!

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  • spaceman

    Thx.

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  • cPRex Jurassic Moderator

    Sure thing!

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