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cpanel awstats hourly stats

Comments

12 comments

  • cPRex Jurassic Moderator
    Hey there! Can you let me know which screen you're seeing that message on? Typically this would be configured in WHM >> Statistics Software Configuration as you are able to change the processing frequency directly from that page.
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  • ca2236
    Hi Thank you can get back to me, it was on the main awstats page where you can set the frequency with the drop down boxes, It then displays above it, with the message. I can provide a screenshot if needed. I will check out the section that you suggested. :)
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  • ca2236
    Attach files Here is the picture after all :)
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  • cPRex Jurassic Moderator
    Thanks for that information. Is this a new account on the system? If it was created in the last 24 hours, or awstats were recently enabled, the stats have likely not run yet.
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  • ca2236
    its quite an old account
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  • ca2236
    from the section you said, I did run this:
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  • cPRex Jurassic Moderator
    After running that, can you see the stats in cPanel as expected? If not, it would be best to open a ticket with our team so we can see what is happening on the system.
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  • ca2236
    I checked this morning, And still nothing. :(
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  • cPRex Jurassic Moderator
    That's definitely odd. I'd submit a ticket to our team so we can check it out. Please post the number here so I can follow along.
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  • ca2236
    I understand that a ticket might be needed, but would it be possible to point me in the right direction to take a look?
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  • cPRex Jurassic Moderator
    I personally don't have any other ideas. It's one of those "clicking the button should just work" type of things, since that is what it's there for. If there's not anything obvious in the main cPanel log (/usr/local/cpanel/logs/error_log) we'd need to check that on our end since it seems that something is wrong with the tool itself.
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  • InternetTim
    This happened to me a few months ago: Check here: ls -lart /usr/local/apache/domlogs/ If the size of all the domlog files is 0. Awstats isn't showing any data. I checked it further and domlogs were not generating due to the issue with the log format. I fixed it by replacing %h with %a in WHM > Apache Configuration > Global Configuration > LogFormat. I had to comment this line out in the file /usr/local/apache/conf/includes/pre_virtualhost_global.conf (LogFormat "%a %l %u %t \"%r\" %s %O \"%{Referer}i\" \"%{User-Agent}i\"" combined.) After that, I changed %h to %a in the Apache config and then rebuild the config. This seems to have fixed the issue with the domlogs. Now, domlogs were updating. I hope this helps.
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