Message not delivered randomly

Raph

• November 20, 2023 16:41

Hi, I'm currently having problems with Mailman message delivery. Until now, it worked fine, but for some time now, recipients have been complaining about not receiving emails. It happens randomly and not necessarily the same recipients. The e-mail address providers may also be different. I've looked at all the settings, but I can't work out what's wrong. Do you have any idea how I can investigate? I use Mailman on my domain provider's Cpanel 110.0.15.

• 

  kodeslogic

  • November 21, 2023 08:52

  If you have root access you can check exim logs, if you do not have root-level access then you'll have to reach out to your hosting provider.

  0
• 

  Raph

  • November 22, 2023 21:56

  If you have root access you can check exim logs, if you do not have root-level access then you'll have to reach out to your hosting provider.

  
  Hello, I don't have root access, so I asked my supplier for Log Exim. He sent me this link: Track Delivery | cPanel & WHM Documentation Tools that I used on the 24 hours of logs possible on my Cpanel dashboard. I can't see any errors :-( (see image if attached) DKIM is also compliant. For the record, my problem is as follows: When we use our Mailman mailing lists, some of the recipients don't receive the email. This happens randomly across the different messages and regardless of the recipient's domain. In short, one person may be affected by a message, but not the others.

  0

Please sign in to leave a comment.