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Anyone seen this failure to login behavior in WHM?

Comments

8 comments

  • cPanelMichael
    Hello :) Are you experiencing this issue with multiple web browsers? Do you notice any error messages in the cPanel error log (/usr/local/cpanel/logs/error_log)? Also, are there any firewall rules active on the server or your local computer? To answer your other question, yes, you can open support tickets via: Submit A Ticket Thank you.
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  • bsmithcp
    [quote="cPanelMichael, post: 1457731">Hello :) Are you experiencing this issue with multiple web browsers? Do you notice any error messages in the cPanel error log (/usr/local/cpanel/logs/error_log)? Also, are there any firewall rules active on the server or your local computer? To answer your other question, yes, you can open support tickets via: Submit A Ticket Thank you.
    Google goes to a white screen and stays there where FF stays on the redirecting message but neither logs in. IE acts exactly like FF. I can login to other WHM's so I don't think it's my pc. The error log shows a bunch of stuff from 2012 (guess that's because it's a VPS?) and this is what is shows from today: ************************************************** File /usr/local/cpanel/logs/update_analysis/2013-09-06T17:17:08Z.tar.gz has been sent successfully to updatelogdrop.cpanel.net. cphulkd rejected registration attempt for whostmgrd with: 500 AUTH FAILED ************************************************** The last line about cphulkd is repeated a dozen times so maybe that will mean something to you. Thanks.
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  • cPanelMichael
    Try stopping cphulkd to see if the issue persists: /usr/local/cpanel/etc/init/stopcphulkd
    If the issue continues, you may want to try forcing a cPanel update via: /scripts/upcp --force
    Also, did you check to see if any firewall rules were active on the server? Thank you.
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  • bsmithcp
    I ahve tried stopping cphulkd on the advice of someone else. That didn't work. I'm also running the forced update as I type (how long does that take? it's been running almost an hour...) How would I check for firewall rules? I've only used Webmin for that in the past and don't have a clue how to do that via SSH (Google, here I come, LOL! Maybe the forced update will fix it though.) Thanks for the help. I really do appreciate it.
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  • bsmithcp
    Also, here's the firewall rulesin effect according to "service iptables status": Table: filter Chain INPUT (policy ACCEPT) num target prot opt source destination 1 acctboth all -- 0.0.0.0/0 0.0.0.0/0 Chain FORWARD (policy ACCEPT) num target prot opt source destination Chain OUTPUT (policy ACCEPT) num target prot opt source destination 1 acctboth all -- 0.0.0.0/0 0.0.0.0/0 Chain acctboth (2 references) num target prot opt source destination 1 tcp -- 209.208.63.28 0.0.0.0/0 tcp dpt:80 2 tcp -- 0.0.0.0/0 209.208.63.28 tcp spt:80 3 tcp -- 209.208.63.28 0.0.0.0/0 tcp dpt:25 4 tcp -- 0.0.0.0/0 209.208.63.28 tcp spt:25 5 tcp -- 209.208.63.28 0.0.0.0/0 tcp dpt:110 6 tcp -- 0.0.0.0/0 209.208.63.28 tcp spt:110 7 icmp -- 209.208.63.28 0.0.0.0/0 8 icmp -- 0.0.0.0/0 209.208.63.28 9 tcp -- 209.208.63.28 0.0.0.0/0 10 tcp -- 0.0.0.0/0 209.208.63.28 11 udp -- 209.208.63.28 0.0.0.0/0 12 udp -- 0.0.0.0/0 209.208.63.28 13 all -- 209.208.63.28 0.0.0.0/0 14 all -- 0.0.0.0/0 209.208.63.28 15 all -- 0.0.0.0/0 0.0.0.0/0
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  • cPanelMichael
    Feel free to open a support ticket so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome. Thank you.
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  • bsmithcp
    Thanks so much for the help but I ended up killing the VPS after the forced update sat there doing nothing for a couple of hours. Time for a new VPS (and a new provider until Atlantic.net gets their stuff together)...so I'm trying server4you's VPS. FYI, installing cPanel on their lowest end VPS took only 32 minutes and 3 seconds. So much for the claims of taking several hours to install that are all over the ol' interweb, LOL!
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  • dalem
    Just have cpanel check it out for you and be done with it
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