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File Manager Problem

FARAZ
recently i am having issue to download file via File Manager getting following error GET /cpsess8236852830/download?skipencode=1&file=%2fdrive2%2fhome%2fhomeshop%2fpublic_html%2fbarcode.php HTTP/1.1" 404 0

Comments

11 comments

Date Votes
  • cPanelMichael
    Hello :) Are you able to download that same file through other methods such as FTP? Do you notice any error messages in /usr/local/cpanel/logs/error_log when attempting to download the file via File Manager? Thank you.
    0
  • FARAZ
    No Michael, i have tried to download file via filezila as well
    0
  • cPanelMichael
    Please try downloading the file via FTP. Also, do you have root access to this system? If so, and if downloading that file via FTP fails, access your server via SSH and run the following command: stat /home/username/public_html/file.name
    Replace "username" with the username of the account, and "file.name" with the name of the file. Do the permissions and ownership that are output with this command match the other files that you can download? Thank you.
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  • FARAZ
    Dear File: `/drive2/home/username/public_html/amazon_side.gif' Size: 14252 Blocks: 32 IO Block: 4096 regular file Device: 811h/2065d Inode: 94978060 Links: 1 Access: (0644/-rw-r--r--) Uid: ( 502/username) Gid: ( 503/username) Access: 2013-09-07 15:19:22.000000000 -0400 Modify: 2010-01-13 05:19:34.000000000 -0500 Change: 2013-09-07 09:47:03.000000000 -0400 Regards Faraz
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  • cPanelMichael
    Do you notice any error messages in /usr/local/cpanel/logs/error_log when attempting to download the file via File Manager? Thank you.
    0
  • FARAZ
    /usr/local/cpanel/logs/access_log [09/12/2013:17:08:19 -0000] "GET /cpsess8236852830/download?skipencode=1&file=%2fdrive2%2fhome%2fusername%2fpublic_html%2f1.zip HTTP/1.1" 404 0 "https://serverip:2083/cpsess8236852830/frontend/x3/filemanager/index.html?dirselect=homedir&domainselect=sitename.com&dir=%2Fhome%2Fusername&showhidden=1" "Mozilla/5.0 (X11; Linux i686; rv:17.0) Gecko/20100101 Firefox/17.0" "-" in error_log [2013-09-12 11:04:22 -0400] warn [Fileman::mkfile] Encountered error in Fileman::mkfile: Could not create file "testing.php" in /drive2/home/username/drive2/home/public_html: Directory /drive2/home/username/drive2/home/public_html does not exist. [2013-09-12 11:08:41 -0400] warn [Fileman::listfiles] Encountered error in Fileman::listfiles: Internal error: can't find that folder: /drive2/home/username/home Regards Faraz
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  • cPanelMichael
    Please check the permission/ownership values on the following directories and report them back here: /drive2/home/username/home /drive2/home/username /drive2/home /drive2 Thank you.
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  • FARAZ
    Hello Michael, hope you are fine and gr8 dear, yesterday i have created the ticket on cpanel support, will you please let me know the status of this ticket Support Request Id 4344987 - FTP Not Working and if it is possible to change the ownership and permission to REMOVED aur let us know the username and password. Thanks Regards Faraz
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  • cPanelMichael
    We can not provide you with login credentials or update the email address for you. You can login via
    0
  • FARAZ
    Please do it for me and add in CC, because the collegue who initialize the ticket, forget to mention login credentials. Thanks Regards Faraz
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  • cPanelMichael
    [quote="FARAZ, post: 1461561">Please do it for me and add in CC, because the collegue who initialize the ticket, forget to mention login credentials.
    You will need to open a new ticket with the email address of your preference, as it's not possible for us to modify that for you. Thank you.
    0

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