Weird subdomain problem

fingerprn

• September 13, 2013 19:07

One of my clients is having a weird subdomain problem. The account has 5 subdomains, but one of them isn't redirecting correctly. The subdomain is ang.mydomain.com but it's redirecting to ) I've tried removing and resetting the subdomain, but that didn't fix the problem. The DNS zone in WHM looks fine. Any ideas? Thanks in advance for your help.

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  Sys Admin

  • September 14, 2013 15:59

  Are they using your nameservers or other external dns servers?

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  fingerprn

  • September 14, 2013 16:23

  They're using my nameservers. I manage their account for them. All 5 subdomains were set up through an account-level cPanel interface. It's been a few months since I set up the subdomain in question, so I can't remember if there were any errors when it was first set up (the subdomain is only now being used).

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  Sys Admin

  • September 14, 2013 19:34

  [quote="fingerprn, post: 1461992">They're using my nameservers. I manage their account for them. All 5 subdomains were set up through an account-level cPanel interface. It's been a few months since I set up the subdomain in question, so I can't remember if there were any errors when it was first set up (the subdomain is only now being used).
  Is there any content within the ang dir at the moment? If so, I would suggest checking the .htaccess file for any rewrite statements that could be causing this redirection issue. Otherwise try removing and re-creating the subdomain again.

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  fingerprn

  • September 15, 2013 17:47

  That was it! Sort of. It turns out that all of the other subdomains had an .htaccess file except that one. I'm not exactly sure why not having one would cause this problem, but since it's working now I'm not going to worry about it. Thank you for your help! (BTW, for anyone else with this problem, don't forget to clear your local DNS cache after making the change. At first I thought the solution hadn't worked until I remembered to clear the cache.)

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  quietFinn

  • September 15, 2013 20:54

  [quote="fingerprn, post: 1462332">That was it! Sort of. It turns out that all of the other subdomains had an .htaccess file except that one. I'm not exactly sure why not having one would cause this problem, but since it's working now I'm not going to worry about it. Thank you for your help!
  Those subdomains reside in subdirectories, and if there is a .htaccess file in the root directory, settings in that .htaccess are in effect in subdirectory also, unless overridden in a .htaccess file residing in that subdirectory.

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  cPanelMichael

  • September 16, 2013 16:04

  Hello :) I am happy to hear the subdomain is now working as you expect it to. I am marking this thread as resolved. Thank you.

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