Unable to backup my mysql database

ougogo

• September 15, 2013 14:03

Hi, I am unable to backup my mysql database using the Backups feature in cPanel. I've severals database but they don't appear in Backups feature in cPanel. But I'm able to backup my database with my resseller account. I've already check permissions in my package configuration. Any tips?

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  ougogo

  • September 16, 2013 11:58

  Here a screenshot of page where I should able to download my backup. .vB I see all my settings, but no databases.... Thanks !

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  Infopro

  • September 16, 2013 12:03

  Looks like a custom style to me. Try switching to the default style to see if its a style issue.

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  cPanelMichael

  • September 16, 2013 12:54

  Hello :) Are your databases listed under the "MySQL" area in cPanel? Also, do you notice any specific error messages in the cPanel error log (/usr/local/cpanel/logs/error_log) when you browse to the page that you referenced? Thank you.

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  ougogo

  • September 16, 2013 14:42

  [quote="Infopro, post: 1462582">Looks like a custom style to me. Try switching to the default style to see if its a style issue.
  It is already the default style, with some disable options but not in relation with Mysql or databases. [quote="cPanelMichael, post: 1462632">Hello :) Are your databases listed under the "MySQL" area in cPanel? Also, do you notice any specific error messages in the cPanel error log (/usr/local/cpanel/logs/error_log) when you browse to the page that you referenced? Thank you.
  Yes there are listed. And no error about the page. Best regards, Hugo

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  cPanelMichael

  • September 16, 2013 17:19

  Please open a support ticket so we can take a closer look: Submit A Ticket You can post the ticket number here so we can update this thread with the outcome. Thank you.

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  ougogo

  • September 16, 2013 17:57

  Thanks. That's my ticket support number : 4347901

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  Infopro

  • September 16, 2013 19:27

  [quote="ougogo, post: 1462762">It is already the default style, with some disable options but not in relation with Mysql or databases. ...
  What style is that you're using then? This is what my default style looks like of course:

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  MatthewM.

  • September 16, 2013 19:36

  What happens when you just run a mysqldump? If you can login to SSH and run the following it may help determine the issue: mysqldump horde > horde.sql That'll make a backup of the horde database which is generally pretty small so it's good to test on. If you run that and it presents errors post the full output here, I'll see if I can give some direction.

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  cPanelMichael

  • September 17, 2013 13:15

  To update, this was the result of invalid ownership on files associated with the account in the following directory: /var/cpanel/databases/
  The resolution was to update ownership of the files to "root:$username". Thank you.

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