Email trace gives router forced address failure

sozotech

• September 27, 2013 09:41

I have a user complaining that they are occasionally not receiving emails. When I do a trace on their email account I get a red box that states "virtual_user_filter via virtual_user_filter router forced address failure". I cannot find any configuration errors. Anyone have suggestions on where to look or what may have caused this error? Thanks, Eric

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  cPanelMichael

  • September 27, 2013 15:11

  Hello :) Please search for their email address in the Exim logs with commands such as: exigrep user@domain /var/log/exim_mainlog exigrep user@domain /var/log/exim_rejectlog
  Check to see if you notice any particular errors or rejections from email addresses they claim to be missing mail from. Thank you.

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