Can't receive e-mail

mircica3d

• October 13, 2013 02:41

Hy. I have install and configure cpanel & whm. When send email from gmail to an account from cpanel, the mail received. When Send email from another server (server at the company where i work) can't receive. The serer from company use ubuntu server with postfix and dovecot. Can you help me to receive email from all server? (eg: server at the company)

• 

  24x7server

  • October 13, 2013 15:53

  Hello, Are you getting any error on your ubuntu server ? Please check that mail logs as you are not facing any issues from gmail that mean there is no configuration issues on your cPanel server

  0
• 

  mircica3d

  • October 14, 2013 09:01

  In ubuntu log say: delivered. I send an email from ubuntu to gmail, and gmail received. Cpanel reject non reverse dns email by default? can be this the problem?

  0
• 

  cPanelMichael

  • October 14, 2013 18:44

  Hello :) Please search for the email address you are sending from in /var/log/exim_mainlog or /var/log/exim_rejectlog with commands such as: exigrep user@remote-server.com /var/log/exim_mainlog exigrep user@remote-server.com /var/log/exim_rejectlog
  Replace "user@remote-server.com" with the actual email address you are sending from. Do you notice any particular error messages? Thank you.

  0
• 

  mircica3d

  • October 14, 2013 19:33

  in exim_main log have this: SMTP connection from [127.0.0.1]:56353 (TCP/IP connection count = 1) 2013-10-13 15:05:38 1VVKQU-0001DE-0K <= someuser@example.ro H=localhost (example.ro) [127.0.0.1]:56353 P=esmtpa A=dovecot_login:cpuser@example.ro S=565 id=f783e9f704c330ce0788b25d5c5c2e21@example.ro T="kk" for someuser@example.ro[/EMAIL] 2013-10-13 15:05:38 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1VVKQU-0001DE-0K 2013-10-13 15:05:38 1VVKQU-0001DE-0K SMTP connection outbound 1381665938 1VVKQU-0001DE-0K example.ro someuser@example.ro[/EMAIL] 2013-10-13 15:05:38 SMTP connection from localhost (example.ro) [127.0.0.1]:56353 closed by QUIT 2013-10-13 15:05:39 1VVKQU-0001DE-0K =>someuser@example.ro[/EMAIL] R=lookuphost T=remote_smtp H=mail.example.ro [193.231.209.225] X=TLSv1:DHE-RSA-AES256-SHA:256 2013-10-13 15:05:39 1VVKQU-0001DE-0K Completed 2013-10-13 15:49:59 SMTP connection from [69.61.187.232]:47037 (TCP/IP connection count = 1) 2013-10-13 15:50:02 SMTP connection from www3.checktls.com (checktls.com) [69.61.187.232]:47037 closed by QUIT 2013-10-13 16:04:46 cwd=/var/spool/exim 2 args: /usr/sbin/exim -q 2013-10-13 16:04:46 Start queue run: pid=6197 2013-10-13 16:04:46 1VV5rX-0001m9-By User 0 set for local_delivery transport is on the never_users list 2013-10-13 16:04:46 1VV5rX-0001m9-By == root@ns1.example.ro[/EMAIL] R=localuser T=local_delivery defer (-29): User 0 set for local_delivery transport is on the never_users list 2013-10-13 16:04:47 End queue run: pid=6197 2013-10-14 22:27:05 cwd=/ 3 args: /usr/sbin/exim -bd -q1h 2013-10-14 22:27:05 exim 4.80.1 daemon started: pid=1963, -q1h, listening for SMTP on port 25 (IPv6 and IPv4) port 587 (IPv6 and IPv4) and for SMTPS on port 465 (IPv6 and IPv4) 2013-10-14 22:27:05 cwd=/var/spool/exim 2 args: /usr/sbin/exim -q 2013-10-14 22:27:05 Start queue run: pid=1965 2013-10-14 22:27:06 1VV5tu-0001rb-DZ User 0 set for local_delivery transport is on the never_users list 2013-10-14 22:27:06 1VV5tu-0001rb-DZ == root@ns1.example.ro[/EMAIL] R=localuser T=local_delivery defer (-29): User 0 set for local_delivery transport is on the never_users list 2013-10-14 22:27:06 End queue run: pid=1965
  

  0
• 

  cPanelMichael

  • October 15, 2013 17:18

  I don't see any errors in those logs. Are you sure you posted the output from the commands provided, or did you paste the most recent entries from the /var/log/exim_mainlog file? Thank you.

  0

Please sign in to leave a comment.