No response from subprocess ( (cpanel)): subprocess exited with status 255

vpsstore

• October 14, 2013 04:49

My host recently migrated our vps to a different node. Subsequently, if I visit: Home > Account information > List Accounts and then click on 'some' not all domains I get this message: [QUOTE]INsertnal server error 500 No response from subprocess ( (cpanel)): subprocess exited with status 255
I have tried a few things suggested in other threads on this forum, such as: service cpanel restart /scripts/upcp -force service cpanel restart /usr/local/cpanel/scripts/perlinstaller --force Storable /scripts/upcp service cpanel restart The problem persists. I decided to post here as I am worried my host will only cause more damage at this point. Thank you for any suggestions.

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  vpsstore

  • October 14, 2013 10:18

  Ok, seems I *have* resolved this myself, I say *have* tentatively. cd /var/cpanel/users ls -al Shows perms, seems that when my host migrated some of these user files ended up with incorrect ownership. Looked at the list and had to modify a couple from root.xxx (numeric id) to root.actual_username. Cpanel seems to load ok now for the affected users.

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  pacwebhosting

  • October 14, 2013 10:30

  Hi Glad you have it sorted :) For future ref this log location is a great help with 500 errors /etc/httpd/logs/error_log As an example of a 500 error you may see: [error] [client xxx.xxx.xxx.xxx] client denied by server configuration: /home/cpanelusername/pathtofile Paul Nesbitt Thanks

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  cPanelMichael

  • October 14, 2013 19:17

  [quote="pacwebhosting, post: 1481611">For future ref this log location is a great help with 500 errors /etc/httpd/logs/error_log
  To note, the cPanel error log (/usr/local/cpanel/logs/error_log) is more helpful in this particular case because the error occurred within Web Host Manager. Thank you.

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  pacwebhosting

  • October 14, 2013 19:23

  [quote="cPanelMichael, post: 1482291">To note, the cPanel error log (/usr/local/cpanel/logs/error_log) is more helpful in this particular case because the error occurred within Web Host Manager. Thank you.
  Whoops my mistake I read it as listing accounts then clicking the domain not going into cPanel Thanks Paul

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