Error with remote FTP backup (WHM)

kansy

• October 15, 2013 17:04

Hi guys! I'm having a problem with remote FTP backups in WHM. It connects correctly to the server but when I try to validate it I get this error: Error: Validation for transport "Mi casa" failed: Could not upload test file: Permission denied. However if I do a cPanel backup to the same remote FTP it works. Any ideas?

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  cPanelMichael

  • October 16, 2013 12:35

  Hello :) Access your server via SSH as "root" and try manually uploading a test file to your remote server via FTP. Is it able to complete successfully to the same directory you use for your remote backup destination? Thank you.

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  kansy

  • October 16, 2013 15:01

  Hey! I just tried the following and it worked correctly. 1- Connected to ssh. 2- ftp -> open servername port 3- user -> myusername mypassword 331 User name OK, Enter PASS command 230 Logged in
  So at this point at least I've been able to connect to the remote ftp server. 4- mput prueba.txt ftp> mput prueba.txt mput prueba.txt? 227 Entering Passive Mode (80,102,113,183,223,26) 150 Opening data connection for STOR \mnt\WDExt_HDD_1021\partition1\prueba.txt 226 File received OK
  5- Dir shows the file correctly.

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  kansy

  • October 18, 2013 07:39

  Sorry for double-posting but I can't edit my own threads. I've opened a ticket on cPanel Support page: 4372935 Cheers!

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  kansy

  • October 18, 2013 15:14

  Solved! I left the directory field in blank and it automatically added a / so it was trying to upload the files to root folder. Modified to the correct path and it worked perfectly :)

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  cPanelMichael

  • October 18, 2013 15:56

  I am happy to hear the issue is now resolved. Thank you for updating this thread with the solution.

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