softaculous problem (Install)

andycol

• October 17, 2013 11:34

Hi Have a new vps. with cpanel/whm installed. Updated whm to latest version. Trying to install softaculous. Simple enough I think - just follow the instructions here > [url=http://www.softaculous.com/docs/Installing_Softaculous_in_cPanel#Overview]Installing Softaculous in cPanel - Softaculous Wiki Which I do.. I get to the part where it says 'Now Look under Plugins....' [Add Ons on older versions].. and .. I do not have a Plugins option...? < That is where I am stuck... I've tried reinstalling the server, re-installing whm, upgrading whm and still not showing that option.. Assist please. Thanks

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  JaredR.

  • October 17, 2013 17:23

  Reinstalling everything on the server, including cPanel, is a very, very drastic step to take for a relatively small problem like a plugin not being listed. It is better to ask for help from either us or (if it is a third-party plugin) the plugin's developer, before doing something like that. Unlike on Windows, on Linux, reinstalling software should not be the first troubleshooting step. When you install a new plugin, you need to log out of the WebHost Manager, then log back in, in order to see it listed. It should be in the left-hand frame, near the bottom. If that does not help, you should contact Softaculous directly for more specific help with their plugin. Their support contact information is available here:

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  andycol

  • October 17, 2013 17:51

  [quote="cPanelJared, post: 1484882">Reinstalling everything on the server, including cPanel, is a very, very drastic step to take for a relatively small problem like a plugin not being listed. It is better to ask for help from either us or (if it is a third-party plugin) the plugin's developer, before doing something like that. Unlike on Windows, on Linux, reinstalling software should not be the first troubleshooting step. When you install a new plugin, you need to log out of the WebHost Manager, then log back in, in order to see it listed. It should be in the left-hand frame, near the bottom. If that does not help, you should contact Softaculous directly for more specific help with their plugin. Their support contact information is available here:

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  JaredR.

  • October 17, 2013 18:18

  Yes, that is correct. Plugins should be the last thing listed in the left-hand frame, after Development and Restart Services. However, if no plugins are installed, the Plugins section is not listed. If Softaculous is not listed in the WebHost Manager, it means that it did not install completely. You need to ask Softaculous support why their plugin is not installing completely.

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  quietFinn

  • October 17, 2013 19:53

  I have seen it happen that when you install the 1st plugin "Plugins" does not appear in the left side menu, but if you click "Home" you see the "Plugins" icon in the right frame.

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  andycol

  • October 18, 2013 10:32

  Issue resolved thanks. The guys at softaculous sorte dthe problem. Don't know what they did different to myself but the problem is resolved which is teh main thing. Thanks again for the help :)

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