Unusual SSL Certificate Installation Error

Solokron

• October 21, 2013 17:58

Upon installing a certificate I receive the following: The domain *thedomain* is not managed on this server. You must specify an IP address to install SSL for *thedomain* or set up this domain on a new account, or create it as parked domain, a subdomain, or an addon domain of an existing account, and try again. The domain does exist, is assigned its own user account and a dedicated IP. /var/cpanel/users/username does show the domain and it exists in the httpd.conf as well.

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  lorio

  • October 22, 2013 12:11

  Which way are you installing the SSL cert. Via Cpanel or WHM? And is the WHM using a DNS Cluster setting?

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  cPanelMichael

  • October 22, 2013 12:46

  Hello :) Check to make sure you are entering the domain name correctly when installing the SSL certificate. A spelling typo can result in this error message. Also, is this a standard domain name or a wildcard domain name? Thank you.

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