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ftp no access to /home to put a fullbackup

fly_in_the_sky
Hello, I have a fullbackup from my old cpanel (mavenhosting). I want to restaur it. I have now a server by GANDI, and i put cpanel and WHM I read that i have to put the fullbackup on the /home dictories, but i can't because, i don't found a ftp acces to put it there. I creat new user, with ftp access, but my acces only go there : /home/username/ How can i have full acces to / or /home ???? How ca, i put my backup in good place ? Tanks you Nicolas

Comments

7 comments

Date Votes
  • quietFinn
    [quote="fly_in_the_sky, post: 1496382"> How can i have full acces to / or /home ????
    You can't. You need root access for that, and you need root access to restore a full backup. Contact your hosting provider, they can restore the account.
    0
  • fly_in_the_sky
    [quote="quietFinn, post: 1496411">You can't. You need root access for that, and you need root access to restore a full backup. Contact your hosting provider, they can restore the account.
    Hello. I have root acces. I install cpanel over centos6 . I have all so acces to whm. Please help me.
    0
  • ravi9
    cPanel offer most convenient method to do cPanel to cPanel transfer. Login to your new server WHM and navigate to: [QUOTE]Home >> Transfer
    Now regarding FTP, you cannot use FTP protocol. You need to login using SFTP. In filezilla , [QUOTE]File >> Site manager
    and select SFTP as protocol.
    0
  • 24x7server
    Hello, Yes, You can restore your account backup from your user home directory with the root user access. First upload your backup file in your user home directory (/home/username/) and then access your server through SSH with the root user and try to execute the following command /scripts/restorepkg /home/username/BACKUP_FILE_NAME.tar.gz
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  • fly_in_the_sky
    [quote="24x7server, post: 1496581">Hello, Yes, You can restore your account backup from your user home directory with the root user access. First upload your backup file in your user home directory (/home/username/) and then access your server through SSH with the root user and try to execute the following command /scripts/restorepkg /home/username/BACKUP_FILE_NAME.tar.gz

    Hello, thanks for your help... It's look like working... The backup is ok now i have to see if all working like before...
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  • cPanelMichael
    [quote="fly_in_the_sky, post: 1496681">Hello, thanks for your help... It's look like working... The backup is ok now i have to see if all working like before...
    I am happy to hear the issue is now resolved. Thank you for letting us know the solution provided worked for you.
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  • fly_in_the_sky
    [quote="cPanelMichael, post: 1496761">I am happy to hear the issue is now resolved. Thank you for letting us know the solution provided worked for you.
    I use [QUOTE]/scripts/restorepkg /home/username/BACKUP_FILE_NAME.tar.gz
    as root And it work well
    0

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