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moved a domain between two users accounts

fly_in_the_sky
Hello, I have a big problem. I install it on my server at Gandi, my old backup of my old server at Mavenhosting (destroyed by pirates ) . On the old server, I had jeuxcooperatifs.com and Addon Domains (casse-noisettes.be ) main field. When I put the backup on the new server, I associate the dns casse-noisettes.be to my new server. My problem is that I do not have any more the domain euxcooperatifs. I want to detach addon domains casse-noisettes and put it as the main user. How can I do it? Another thing, I tried to access the ftps as root, but I get this error as : Status: Connecting to 92.243.19.74 ... Answer: fzSftp started Command : open " root@92.243.19.74 " 22 Order : Approval of the new host key : Once Command: Pass: ******** Error: Authentication failed . Error: Critical Error Error: Unable to connect to server I tried with several configuration : ip, domain, server.domain.be always the same errors Sorry for my bad english....

Comments

11 comments

Date Votes
  • JaredR.
    Your hosting provider will need to help you with this. There is nothing you can do as a Web site owner to make the changes to the main domain and addon domains that you want. FTP root access is disabled by default on a cPanel server. You will need to log into cPanel using your cPanel account's username and password.
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  • fly_in_the_sky
    Hello, im the owner of my new server.I have ssh root acces, root acces WHM.... Just is my first server, and i don't now many...
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  • cPanelMichael
    The following thread may be helpful: Confirmation of Process to switch Primary and Parked domains It's intended for parked domain names but also applies to addon domain names. Thank you.
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  • fly_in_the_sky
    Ok tanks i will try
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  • fly_in_the_sky
    [quote="cPanelMichael, post: 1497041">The following thread may be helpful: Confirmation of Process to switch Primary and Parked domains It's intended for parked domain names but also applies to addon domain names. Thank you.
    I readthe post, but if i do that, i dont will lose all the data of my domaine ? I don(t think that my situation is the seem, because wenn i try that, is only the domain name mooving, but not all the data. the data stay in jeuxcooperatifs.casse-noisettes ....
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  • JaredR.
    [quote="fly_in_the_sky, post: 1497032">Hello, im the owner of my new server.I have ssh root acces, root acces WHM.... Just is my first server, and i don't now many...
    You set your access level in your forum profile as "Website Owner" instead of "Root Administrator." That is why I replied to you as if you did not have root access. Please edit your forum profile and change your access level. It will help a lot to eliminate confusion if you do that.
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  • cPanelMichael
    [quote="fly_in_the_sky, post: 1497171">I readthe post, but if i do that, i dont will lose all the data of my domaine ?
    Data is not lost using that method. However, backing up your account before making any changes is recommended. Thank you.
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  • fly_in_the_sky
    [quote="fly_in_the_sky, post: 1497171">I readthe post, but if i do that, i dont will lose all the data of my domaine ? I don(t think that my situation is the seem, because wenn i try that, is only the domain name mooving, but not all the data. the data stay in jeuxcooperatifs.casse-noisettes ....
    I understand, i change it... :) But what about my problem ???
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  • cPanelMichael
    You can always simply move your data directly to the public_html directory via FTP or File Manager after changing the domain name. Thank you.
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  • fly_in_the_sky
    [quote="cPanelMichael, post: 1497811">You can always simply move your data directly to the public_html directory via FTP or File Manager after changing the domain name. Thank you.
    Yes good idea, i will trye that, it look more simple... Just because, i want to learn somethink, how i can go in ftps with te root ? [QUOTE] Another thing, I tried to access the ftps as root, but I get this error as : Status: Connecting to 92.243.19.74 ... Answer: fzSftp started Command : open " root@92.243.19.74 " 22 Order : Approval of the new host key : Once Command: Pass: ******** Error: Authentication failed . Error: Critical Error Error: Unable to connect to server I tried with several configuration : ip, domain, server.domain.be always the same errors [QUOTE]

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  • cPanelMichael
    You should not access FTP as the "root" username. Instead, use the account username and password to avoid file ownership issues. If you need access via "root" to system level files, please use SSH. Thank you.
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