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Email problème after restauration backup

fly_in_the_sky
Hello, I have restaur my full backup over a new server. (i have root shell access and root whm acces.... ) mydomaine.be have 10 emails : nicolas@mydomaine.be but now ui have error conenction with ootlook or with the pop recuperation over my gmail ... I look in my cpanel, and the user name is nicolas@mydomaine.be, wenn i put these in gmail i have error : nicolas@mydomaine.be Un probl"me s'est produit lors de la connexion " mail.mydomaine.be Le serveur a renvoy" l'erreur : "We were unable to locate the other domain. Please contact your other provider."
Wenn a send email with horde on my cpanel to my gmail email, it's works. but wenn i write email from my gmail email to nicolas@mydomaine.be, ans i go on cpanl Horde, it's not work, the email from gmail is not coming.... Wath can i do ? Tanks [QUOTE]i have retourn email from google : Delivery to the following recipient failed permanently: nicolas@mydomaine.be Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the server for the recipient domain mydomaine.be by spool.mail.gandi.net. [2001:4b98:c:521::6]. The error that the other server returned was: 554 5.7.1 : Relay access denied

Comments

7 comments

Date Votes
  • cPanelMichael
    Hello :) Check to make sure your domain name's MX records point to the correct cPanel server and that it's in the /etc/localdomains file on your system. Also, search for the Google email address with a command such as: exigrep user@gmail /var/log/exim_rejectlog
    Do you notice any specific output? Thank you.
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  • fly_in_the_sky
    [quote="cPanelMichael, post: 1508531">Hello :) Check to make sure your domain name's MX records point to the correct cPanel server and that it's in the /etc/localdomains file on your system. Also, search for the Google email address with a command such as: exigrep user@gmail /var/log/exim_rejectlog
    Do you notice any specific output? Thank you.
    Hello, the command exigrep user@gmail /var/log/exim_rejectlog
    make nothing... but the command nano /var/log/exim_rejectlog
    give that : 2013-11-17 04:29:26 dovecot_login authenticator failed for 50-202-171-113-static.hfc.comcastbusiness.net (User) [50.202.171.113]:63436: 535 Incorrect authentication data (set_id=t$ 2013-11-17 05:34:59 dovecot_login authenticator failed for 50-202-171-113-static.hfc.comcastbusiness.net (User) [50.202.171.113]:56103: 535 Incorrect authentication data (set_id=t$ 2013-11-17 06:40:40 dovecot_login authenticator failed for 50-202-171-113-static.hfc.comcastbusiness.net (User) [50.202.171.113]:65358: 535 Incorrect authentication data (set_id=u$ 2013-11-17 07:46:26 dovecot_login authenticator failed for 50-202-171-113-static.hfc.comcastbusiness.net (User) [50.202.171.113]:58277: 535 Incorrect authentication data (set_id=w$ 2013-11-17 08:52:00 dovecot_login authenticator failed for 50-202-171-113-static.hfc.comcastbusiness.net (User) [50.202.171.113]:51025: 535 Incorrect authentication data (set_id=p$ 2013-11-17 09:35:43 H=118-168-41-148.dynamic.hinet.net (92.243.19.74) [118.168.41.148]:4823 rejected MAIL : Access denied - Invalid HELO name (See RFC2821 4.$ 2013-11-17 09:46:31 H=118-161-102-41.dynamic.hinet.net (92.243.19.74) [118.161.102.41]:3338 rejected MAIL : Access denied - Invalid HELO name (See RFC2821 4.$ 2013-11-17 09:56:44 dovecot_login authenticator failed for 50-202-171-113-static.hfc.comcastbusiness.net (User) [50.202.171.113]:60158: 535 Incorrect authentication data (set_id=s$ 2013-11-17 11:02:21 dovecot_login authenticator failed for 50-202-171-113-static.hfc.comcastbusiness.net (User) [50.202.171.113]:52863: 535 Incorrect authentication data (set_id=b$ 2013-11-17 12:10:21 dovecot_login authenticator failed for 50-202-171-113-static.hfc.comcastbusiness.net (User) [50.202.171.113]:61891: 535 Incorrect authentication data (set_id=p$ 2013-11-17 13:16:00 dovecot_login authenticator failed for 50-202-171-113-static.hfc.comcastbusiness.net (User) [50.202.171.113]:54618: 535 Incorrect authentication data (set_id=c$
    and for : nano /etc/localdomains
    i have this file : serveurcasse.cassenoisettes.be jeuxjouetsethiques.jeuxcooperatifs.com jeuxcooperatifs.jeuxcooperatifs.com jouetsjeuxethiques.jeuxcooperatifs.com casse-noisettes.jeuxcooperatifs.com jeuxcooperatifs.fr jouetsjeuxethiques.com jeuxjouetsethiques.be casse-noisettes.be jeuxcooperatifs.casse-noisettes.be jeuxjouetsethiques.casse-noisettes.be jouetsjeuxethiques.casse-noisettes.be
    My main domaine of the serveur is cassenoisettes.be my domaine of one other accounts is casse-noisettes.be (is on thise domain that i have probl"me with email. over this domaine compagnon i have jeuxcooperatifs.fr and redirect to casse-noisettes.be jeuxjouetsethiques.be jouetsjeuxethiques.com is subdomaine de casse-noisettes.be jeuxcooperatifs.com (i don't have anymore this domaine...) in iptables : # FTP Out iptables -A OUTPUT -p tcp --dport 20:21 -j ACCEPT # FTP In modprobe ip_conntrack_ftp # ligne facultative avec les serveurs OVH iptables -A INPUT -p tcp --dport 20:21 -j ACCEPT iptables -A INPUT -m state --state ESTABLISHED,RELATED -j ACCEPT # Mail SMTP:25 iptables -t filter -A INPUT -p tcp --dport 25 -j ACCEPT iptables -t filter -A OUTPUT -p tcp --dport 25 -j ACCEPT # Mail POP3:110 iptables -t filter -A INPUT -p tcp --dport 110 -j ACCEPT iptables -t filter -A OUTPUT -p tcp --dport 110 -j ACCEPT # Mail IMAP:143 iptables -t filter -A INPUT -p tcp --dport 143 -j ACCEPT iptables -t filter -A OUTPUT -p tcp --dport 143 -j ACCEPT # Mail POP3S:995 iptables -t filter -A INPUT -p tcp --dport 995 -j ACCEPT iptables -t filter -A OUTPUT -p tcp --dport 995 -j ACCEPT
    Wath can i do ?
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  • cPanelMichael
    Try searching for the remote sender's email address in /var/log/exim_mainlog. EX: exigrep remote-user@remote-server /var/log/exim_mainlog
    Also, have you tried sending from other locations besides Google? Thank you.
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  • fly_in_the_sky
    [quote="cPanelMichael, post: 1512161">Try searching for the remote sender's email address in /var/log/exim_mainlog. EX: exigrep remote-user@remote-server /var/log/exim_mainlog
    Also, have you tried sending from other locations besides Google? Thank you.
    Hello : root"AT"serveurcasse [~]# exigrep nicolas.deru"AT"casse-noisettes.be /var/log/exim_mainlog 2013-11-17 03:38:05 1VhsFP-0008Ie-B0 => nicolas.deru R=virtual_user T=virtual_userdelivery 2013-11-17 03:38:05 1VhsFP-0008Ie-B0 Completed 2013-11-21 03:48:05 1VjKJH-0005qO-Gx <= root"AT"serveurcasse.cassenoisettes.be U=root P=local S=54517 T="Logwatch for serveurcasse.cassenoisettes.be (Linux)" for nicolas.deru"AT"casse-noisettes.be 2013-11-21 03:48:05 1VjKJH-0005qO-Gx => nicolas.deru R=virtual_user T=virtual_userdelivery 2013-11-21 03:48:05 1VjKJH-0005qO-Gx Completed
    I trye with yahoo and gmail... but same probleme... It can be that the pop or email paquege of my server are not good installed ? What is strange is that i can send email from mycpanel Horde to oder people.... but not receive and not use pop protocol to download my email from a pop client tanks for your help
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  • cPanelMichael
    The logs you posted show the message completed successfully. Feel free to open a ticket so we can take a closer look and attempt to reproduce the issue. You can post the ticket number here so we can update this thread with the outcome. Thank you.
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  • fly_in_the_sky
    Ok My Request id is: 4407775.
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  • cPanelMichael
    To update, it appears the email for this domain name is handled on a remote mail server. Thus, messages sent to it will show up on that mail server, and not in Horde on the cPanel server. Thank you.
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