upgrade problem 11.38 to 11.40

hi there, other than blockers (mysql version etc) what are possible reasons for CAN NOT upgrade from WHM 11.38.2 (build 7) 11.40 ? we have 15 cpanel servers in our company, but one of them cant be upgraded via whm nor ssh even -force options not useful atm. this is our server upgrade log:

[20131120.113711] 0% complete [20131120.113711] Detected cron=0 (env var CPANEL_IS_CRON was present before this process started.) [20131120.113711] 1% complete ----------------------------------------------------------------------------------------------------
=> Log opened from /scripts/upcp at Wed Nov 20 11:37:11 2013
[20131120.113711]   Detected cron=0 (env var CPANEL_IS_CRON was present before this process started.)
=> Log closed Wed Nov 20 11:37:11 2013
[20131120.113711]   Running Standardized hooks
[20131120.113711]   mtime on upcp is 1370899282 (Tue Jun 11 00:21:22 2013)
----------------------------------------------------------------------------------------------------
=> Log opened from /usr/local/cpanel/scripts/updatenow at Wed Nov 20 11:37:12 2013
[20131120.113712]   Detected version '11.38.2.7' from version file.
[20131120.113712]   Using mirror '209.188.92.54' for host 'httpupdate.cpanel.net'.
[20131120.113713]   Target version set to '11.40.0.24'
[20131120.113713]   Target version set to '11.38.2.12'
[20131120.113713]   Need to upgrade to the LTS version before switching to another major version
[20131120.113713]   Switching to 11.38.2.12 to determine if we can reach that version without failure.
[20131120.113713]   Retrieving and staging /cpanelsync/11.38.2.12/cpanel/scripts/updatenow.static.bz2
[20131120.113713]   Using mirror '94.75.231.77' for host 'httpupdate.cpanel.net'.
[20131120.113715]   Set permissions on /usr/local/cpanel/scripts/updatenow.static-cpanelsync to 0700
=> Log closed Wed Nov 20 11:37:15 2013
----------------------------------------------------------------------------------------------------
=> Log opened from /usr/local/cpanel/scripts/updatenow.static-cpanelsync at Wed Nov 20 11:37:16 2013
[20131120.113716]   Detected version '11.38.2.7' from version file.
[20131120.113716]   Using mirror '94.75.231.77' for host 'httpupdate.cpanel.net'.
[20131120.113716]   Target version set to '11.40.0.24'
[20131120.113716]   Target version set to '11.38.2.12'
[20131120.113716]   Checking license
[20131120.113706]   License file check complete
[20131120.113706]   Checking that the RPM DB is OK...
[20131120.113706]   glibc-2.12-1.107.el6_4.4.x86_64
[20131120.113706]   glibc-2.12-1.107.el6_4.4.i686
[20131120.113706]   OK: RPM DB is responding to queries
[20131120.113706]   Testing if rpm_is_working RPM is installed
[20131120.113706]   package rpm_is_working is not installed
[20131120.113706]   Testing if it's possible to install a simple RPM
[20131120.113706]   Preparing...                ##################################################
[20131120.113706]   rpm_is_working              ##################################################
[20131120.113707]   Switching to version '11.38.2.12' of updatenow to perform sync.
=> Log closed Wed Nov 20 11:37:07 2013
[20131120.113707] E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1384940231.log` failed, exited with code 25 (signal = 0)
=> Log closed Wed Nov 20 11:37:07 2013


Upgrade Complete

----------------------------------------------------------------------------------- if this is wrong place to post, please forrgive me.

24x7server

November 20, 2013 11:54

Hello, Can you please check your cPanel Update Preferences through WHM >> Server Configuration >> Update Preferences and setup it to RELEASE OR CURRENT and than try to run cPanel update with --force.

cPanelMichael

November 20, 2013 20:46

Please open a support ticket using the link in my signature if the issue continues. Post the ticket number here so we can update this thread with the outcome. Thank you.

kolpator

November 21, 2013 07:06

[quote="24x7server, post: 1511672">Hello, Can you please check your cPanel Update Preferences through WHM >> Server Configuration >> Update Preferences and setup it to RELEASE OR CURRENT and than try to run cPanel update with --force.
hi, its already in release mode. same with our other service.

upgrade problem 11.38 to 11.40

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