New subdomain is not working

hoannv

• November 29, 2013 02:52

Hi all Cpanel experts, When I create a new subdomain in Cpanel, everything is working well. I can create a new subdomain and Cpanel created a directory in public_html. However, I can not access this subdomain from browser (/http://cmstest.domain.com) . It seems not working. But I can't find the reason. There are others subdomain are still working. For example, /http://cmsdev.domain.com Pls help me resolve this issue. Thanks.

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  24x7server

  • December 01, 2013 07:53

  Hello, Can you please let me know what error are you getting ? Also please check your sub-domain DNS entry in domain DNS zone.

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  cPanelMichael

  • December 02, 2013 18:37

  Hello :) Do you receive a specific error message when accessing the subdomain? Does it resolve to the correct IP address from your system? Thank you.

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  hoannv

  • December 03, 2013 14:42

  [quote="24x7server, post: 1518812">Hello, Can you please let me know what error are you getting ? Also please check your sub-domain DNS entry in domain DNS zone.
  I don't get any error when setting new domain. I checked in "Simple DNS Zone Editor" section. I didn't find any record of "cmsdev.denaliusa.com" and "cmstest.denaliusa.com". But cmsdev.denaliusa.com is still working. [COLOR="silver">- - - Updated - - - [quote="cPanelMichael, post: 1519642">Hello :) Do you receive a specific error message when accessing the subdomain? Does it resolve to the correct IP address from your system? Thank you.
  I didn't get any error. Can you tell me where can I check IP address is correct or not?

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  cPanelMichael

  • December 04, 2013 15:44

  You will not see the subdomain entries in the "Simple DNS Zone Editor". This is normal. Is the DNS for the domain name handled on the cPanel server or a remote server? If the DNS is handled on a remote server, make sure you add the "A" record for the subdomain at that server. Thank you.

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  hoannv

  • December 06, 2013 10:29

  [quote="cPanelMichael, post: 1521351">You will not see the subdomain entries in the "Simple DNS Zone Editor". This is normal. Is the DNS for the domain name handled on the cPanel server or a remote server? If the DNS is handled on a remote server, make sure you add the "A" record for the subdomain at that server. Thank you.
  Thank for your advises. I will ask client about it.

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