Roundcube: html emails from Gmail are blank

stormy

• December 02, 2013 12:43

I've had this happen this twice today on two different servers, with different senders/receivers. A normal email message from Gmail shows as a blank message in Roundcube, although you can view its source, and the message is there. The only way to read the message is to disable HTML in the viewing preferences. I think this could be a pretty serious bug, given Gmail's popularity. How can I troubleshoot this? Can anybody confirm the bug?

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  cPanelMichael

  • December 05, 2013 15:20

  Hello :) Could you open a support ticket so we can access your server and reproduce this issue? Submit A Ticket You can post the ticket number here so we can update this thread with the outcome. Thank you.

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  stormy

  • December 05, 2013 15:44

  I haven't had the issue happen again. I'm doing some testing from a GMail account and I can't recreate the error. Maybe it was a temporary glitch on GMails email formatting?

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  cPanelMichael

  • December 06, 2013 17:24

  [quote="stormy, post: 1522472">I haven't had the issue happen again. I'm doing some testing from a GMail account and I can't recreate the error. Maybe it was a temporary glitch on GMails email formatting?
  Yes, that's possible, or the specific type of message could have resulted in Roundcube displaying it as a blank message. Let us know if you are able to reproduce the issue or if you encounter it again. Thank you.

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