FTP Manager in cPanel suddenly gone !!!

kamranonline

• December 08, 2013 08:57

Hi, FTP Manager and FTP Session Control and all FTP Icons in cPanel interfaces suddenly gone ! I checked feature manager default and disable and all features and All are checked and active, Also I use upcp force and checked service manager and every thing is OK but there is no FTP Icon on my cPanel. Also I changed cPanel interfaces but its not helped yet. Would you please give me a solution to fix this problem ? Thank you

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  cPanelPeter cPanel Staff

  • December 08, 2013 18:31

  Hello, Please open up a ticket using the link in my signature. I've seen this issue before and believe I have a work around. The developers have asked for more information and I would like to provide them with more information from your server.

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  copernico

  • August 04, 2014 13:26

  I"m having this same problem right now, could you please tell me how to solve this. Thanks!

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  JacobPerkins

  • August 04, 2014 13:37

  Hi, Do you have a FTP server selected in WHM -> FTP Server Selection? Ensure your FTP server is running, and if it's not, go into WHM -> FTP Server Selection, ensure the ftp server you want is selected, and submit.

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  copernico

  • August 04, 2014 14:06

  Thanks for your answer. The ftp server was disabled (I don"t know why) I selected pure-ftpd, then I received a message telling me that I had to run setupftpserver with --force to get the server enabled. I did that and the server was installed and enabled, and it is running. But the options for the ftp account are still not showing in th client panel, I checked and the ftp features are enabled. Any help? Thanks

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  JacobPerkins

  • August 04, 2014 14:53

  Hi, If after enabling the FTP server, and the FTP options in the feature manager are selected, and you've done a hard refresh of the page (cleared cache), I'd recommend opening a ticket with support.

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