Unable to transfer account

NLCJ

• December 15, 2013 13:03

Hello all, Yesterday when I was transferring an account somehow my WHM session expired causing the transfer to fail. As a result I am not able to transfer the account anymore since I keep getting the following message: [quote] Account Creation Status: failed (Sorry, a database user with the name ... already exists.)
When I enter the 'Terminate an account' section I do not see the user, manually removing the user using SSH does not work, nor using the /scripts/killacct function. Does anyone have any idea how to solve this? Thank you.

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  quietFinn

  • December 15, 2013 18:05

  Remove the database user using phpMyAdmin.

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  NLCJ

  • December 15, 2013 18:26

  [quote="quietFinn, post: 1529841">Remove the database user using phpMyAdmin.
  If you mean that I should remove the user from the database 'mysql' using phpMyAdmin of WHM; I have tried that (performed a search where the 'User' field equals the username) and unfortunately did not work.

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  cPanelPeter cPanel Staff

  • December 15, 2013 19:14

  Hello, Please open a support ticket using the link in my signature. One of our technical analysts will take a look for you and help get this issue resolved.

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  cPanelMichael

  • December 17, 2013 14:33

  Hello :) There is likely cached data for this account in one of the YAML files within: /var/cpanel/databases/ You are welcome to remove that data manually, recreate the account, then terminating the account again before the next transfer attempt. Thank you.

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