cPanel reseller to dedicated migration

mojamoi

• December 17, 2013 11:29

reseller account has no ssh access and I am trying to migrate accounts to a dedicated server with cpanel as well. I get the following error after uploading the backup tar ball in the new dedicated server then using whm

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  cPanelMichael

  • December 17, 2013 17:29

  Re: cpanel reseller to dedi migration Hello :) Please try transferring the account via: "WHM Home " Transfers " Copy an Account From Another Server With an Account Password" Does this allow the account to transfer successfully? Thank you.

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  mojamoi

  • December 17, 2013 18:52

  Re: cpanel reseller to dedi migration so in this case i know just the reseller password and not the password of individual accounts

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  cPanelMichael

  • December 17, 2013 19:14

  Re: cpanel reseller to dedi migration Try generating a backup for a different account and uploading it to the destination server again. Does it also fail to restore successfully? Thank you.

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  mojamoi

  • December 17, 2013 19:49

  Re: cpanel reseller to dedi migration yes it fails to restore correctly both backup.tar and cp-move.tar.gz fail some backup.tar are successful however

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  mojamoi

  • December 18, 2013 04:10

  Re: cpanel reseller to dedi migration i tried Copy an Account From Another Server With an Account Password for the main reseller account: but it fails Failed to fetch cpmove file via cPanel XML-API. Trying to fetch cpmove file via ftp+cgi! Attempting to login as accountqww to roadster.websitewelcome.com via ftp Login ok Uploading Htaccess Uploading Wrapper Uploading Dectector Uploading Packager Uploading Downloader Uploading Killer Chmoding scripts Fetching http:/e.com/~aaoountqww/cgi-bin/cpdownload/cpanelwrap.cgi? (connected:0).......(request attempt 1/12)...Resolving .com...(resolve attempt 1/65)......connecting to ...@......connected......receiving...Error 404 while fetching URL ............... Fetching ............... Unable to get uid of remote account...(trace information follows)...

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  cPanelMichael

  • December 18, 2013 13:15

  Unfortunately, it's difficult to troubleshoot the issue without root access to the source server. Are you able to contact your hosting provider on the source server to let them know the backups of your accounts are corrupted? Thank you.

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