new account emails

arjanvr

• December 22, 2013 15:18

When a client of mine creates a new account I get the confirmation email in my box instead of him. I have looked trough his reseller WHM account and my VPS whm account but cannot find where to change this setting so he receives his own created account emails. Please advise where to change this. Thank you

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  quietFinn

  • December 22, 2013 23:42

  Go to root WHM-> Account Information -> List Accounts and change your client's account's Contact Email.

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  arjanvr

  • December 23, 2013 05:55

  I woke up thinking that exact same thing. Not sure why i missed it last night ;) Thanks

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  arjanvr

  • December 23, 2013 07:18

  [quote="quietFinn, post: 1535301">Go to root WHM-> Account Information -> List Accounts and change your client's account's Contact Email.
  I thought above solution was the correct one but when I go to Root WHM >> Account information >> etc. the contact information is correct (and was) but the new account emails and termination emails of his reseller account are still coming to my mailbox.

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  quietFinn

  • December 23, 2013 12:34

  [quote="arjanvr, post: 1535482">I thought above solution was the correct one but when I go to Root WHM >> Account information >> etc. the contact information is correct (and was) but the new account emails and termination emails of his reseller account are still coming to my mailbox.
  They are supposed to come to both mailboxes, to your client's and yours.

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  cPanelMichael

  • December 23, 2013 16:10

  Hello :) Yes, it's intended for the "root" address to receive that notification. Are you sure it's not delivered to the "reseller" contact email address? The notification should be sent out to both. Thank you.

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