Emails not working

Lordemma

• December 25, 2013 14:06

Email accounts not working on a vps server Tweet Hello, Greetings pals! Please I really need help here. I recently moved to a new vps I bought.I configured it to my best ability and to me, All seems OK. unfortunaly, I tried creating an email address on one of the cpanel accounts. the email was created succesfully but trying to log into the mail, I get several errors Roundcube says " DATABASE ERROR: CONNECTION FAILED! Unable to connect to the database! Please contact your server-administrator. " SquirrelMail says "SquirrelMail version 1.4.22 By the SquirrelMail Project Team ERROR Please log in first" When I click the login option, it keep reloading that same page. Hord mail brings the error " User admin@domain.com is not authorised for Mail. User admin@domain.com is not authorised for Mail. " What I'm I suppose to do ? please help. Thanks Reply With Quote

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  cPanelMichael

  • December 25, 2013 19:47

  re: Emails not working Hello :) Is MySQL running on this system? If not, check the MySQL error log (/var/lib/mysql/$hostname.err) for any specific error messages when restarting it. Note that you are welcome to open a support ticket using the link in my signature if you want us to take a closer look. You can post the ticket number here so we can update this thread with the outcome. Thank you.

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  Lordemma

  • December 25, 2013 20:44

  re: Emails not working YES. Mysql is running. I have created a support ticket and here is the ID 4429617 Thanks

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  Lordemma

  • December 26, 2013 07:00

  re: Emails not working The issue has been resolved by Cpanel support. Thanks

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  cPanelMichael

  • December 26, 2013 14:05

  To update, this was the result of the /tmp partition reaching 100% usage. The Eaccelerator temporary storage location was moved to the /home partition to resolve this issue. Thank you.

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